Tender Love & Care Daycare

• EQUIPMENT AND FURNISHINGS

  A licensee must ensure that a healthy and safe environment is provided at all times while children are under the supervision of employees.

  Observation. - Toilet paper not put on the toilet paper holder. This is unhygienic as children touch the entire roll of toilet paper everytime they use the bathroom. - Wire for 1 Ikea night lamp not secured to the wall - Classroom doors are all made of glass that is not tempered. Licensing observed a child bang on the glass very hard. Should the glass break it may cause severe injury.

  Corrective action. Submit corrective action plan.

  11010 - CCLR s.13(1)
• EQUIPMENT AND FURNISHINGS

  A licensee must ensure that the community care facility and the furniture, equipment and fixtures within it are clean and in good repair while children are in attendance.

  Observation. - Mould growing on the caulking around the sink area and cabinetry - High touch surfaces on door casing, doors and door handles require cleaning

  Corrective action. Submit a corrective action plan.

  11020 - CCLR s.13(2)
• EQUIPMENT AND FURNISHINGS

  A licensee must supply equipment, furniture and supplies that are (b) located so as not to block or hamper an exit in the case of fire or other emergency.

  Observation. Emergency exit across from the Infant/toddler classroom is blocked by a large box.

  Corrective action. Remove the box and make the exit accessible.

  11090 - CCLR s.15(1)(b)
• RECORDS AND REPORTING

  A licensee must notify the medical health officer within 24 hours after (a) a child is involved in, or may have been involved in, a reportable incident described in Schedule H while under the care or supervision of the licensee.

  Observation. Licensee did not notify the licensing officer within 24 hours that a reportable incident occured on December 17, 2025.

  Corrective action. Submit a corrective action plan.

  19030 - CCLR s.55(2)(a)
• RECORDS AND REPORTING

  A licensee must keep, for each child, a record showing the following information: (c) daily attendance record, indicating for each day whether the child is absent or, if the child is present, the time of arrival and departure.

  Observation. - A child who does not attend this facility was in attendance for approximately 5 minutes. The child was not signed in or out and there was no record available A staff walked the child to the facility next door. - 4 children signed in to the school age program, however, there were 6 children in attendance - Children in the school age program are not signed out daily and there is no indication when they are absent.

  Corrective action. Submit a corrective action plan.

  19090 - CCLR s.57(2)(c)

• EQUIPMENT AND FURNISHINGS

  A licensee must ensure that the community care facility and the furniture, equipment and fixtures within it are clean and in good repair while children are in attendance.

  Observation. The following was observed inside the facility: - Shelves used to store children's toys are starting to show signs of wear and tear. Duct tape has been placed on the edges of the shelves as well as porrous areas on the top of the shelf. These areas cannot be cleaned and sanitized efficiently. The following was observed in the outdoor play area: - 2 climbers in the GCC (30 mos to SA) are showing signs of wear and tear. Duct tape has been placed on the cracks of the climber to prevent further damage.

  Corrective action. Ensure the furnishings and equipment are in good repair.

  11020 - CCLR s.13(2)
• EQUIPMENT AND FURNISHINGS

  A licensee must have first aid kits that are readily accessible to all employees, including while care is provided off the community care facility premises.

  Observation. The first aid kits have insufficient supplies.

  Corrective action. Ensure there is sufficient supplies in the first aid kits.

  11220 - CCLR s.23(2)
• EQUIPMENT AND FURNISHINGS

  A licensee must ensure that a healthy and safe environment is provided at all times while children are under the supervision of employees.

  Observation. The following was observed inside the facility: - Staff were observed not following proper cleaning and disinfecting protocols for tables - A shelf in the GCC (School age) classroom was not secured to the wall - The door in the GCC (under 36 mos) classroom is porrous and not able to clean and sanitize effeciently. The following was observed in the outdoor play space: - Insufficient clearance around the swing and slide

  Corrective action. Ensure a healthy and safe environment is provided.

  11010 - CCLR s.13(1)
• MEDICATION

  If a licensee has agreed with a parent to give a child any medication prescribed by a medical practitioner or provided by the parent, the licensee and his or her employees must ensure that the medication is (a) administered to the child in the amount and at the times specified by the child's parent or in the child's record or care plan. Observation (CORRECTED DURING INSPECTION): Licensing noted Antibiotic Ointment USP is applied on children. The Manager said parent permission was not obtained to administer the medication. The Manager removed the ointment from the First Aid kit.

  Corrective action. Ensure parent permission has been obtained for all medication including topical creams containing NPN or DIN numbers.

  16010 - CCLR s.53(1)(a)
• RECORDS AND REPORTING

  The licensee must (a) develop the care plan in consultation with a parent of the child requiring extra support and any person requested by the parent.

  Observation. Licensing noted a child who has life threatening allergies. 1. A care plan was not developed in consultation with the parent or any person requested by the parent. 2. There was no emergency medication. The Manager said she was not aware of the allergy or medication required.

  Corrective action. Ensure a care plan is developed with the parents.

  19250 - CCLR s.58(2)(a)
• STAFFING

  A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (a) a criminal record check for the person.

  Observation. A selection of staff files were reviewed. Out of the 8 reviewed, 1 staff had an expired criminal record check.

  Corrective action. Ensure staff files are complete.

  12040 - CCLR s.19(1)(a)

No violations recorded at this inspection.

• EQUIPMENT AND FURNISHINGS

  A licensee must ensure that a healthy and safe environment is provided at all times while children are under the supervision of employees.

  Observation. There was some yogurt and hot dog weiners out on the counter and not in the fridge. Upon touching the products, they were not cold and the staff stated had been out of the fridge for a couple of hours. The food still needed to be consumed.

  Corrective action. Ensure food is stored properly to prevent any illness that could occur.

  11010 - CCLR s.13(1)
• POLICIES AND PROCEDURES

  A licensee must keep current records of each of the following: (d) written policies and procedures that are intended to guide employees in the care and supervision of children.

  Observation. A reportable incident policy was missing

  Corrective action. Ensure to have this policy in place and available for review

  13060 - CCLR s.56(1)(d)

No violations recorded at this inspection.

• EQUIPMENT AND FURNISHINGS

  A licensee must ensure that all indoor and outdoor play materials and equipment accessible to children are (b) safely constructed, free from hazards and in good repair.

  Observation. One play house in the 3-5 play space was broken in 2 spots and the plastic edges were exposed

  Corrective action. Ensure play materials are free from hazards and in good repair

  11190 - CCLR s.16(4)(b)
• EQUIPMENT AND FURNISHINGS

  A licensee must ensure that a healthy and safe environment is provided at all times while children are under the supervision of employees.

  Observation. The bleach/water solution that is used for sanitizing was not made this morning and when one staff was asked about the ratios, they were not aware. There was a branch with thorns in the play area that was accessible to the children There was debris and garbage in the outdoor play space

  Corrective action. Ensure the bleach and water solution that is used for sanitizing is made daily and mixed with the correct ratios. Ensure the outdoor play area is clean and the equipment is in good repair at all times while children are in care

  11010 - CCLR s.13(1)
• RECORDS AND REPORTING

  The licensee must (b) review the care plan at least once each year with a parent of the child requiring extra support and any person requested by the parent.

  Observation. There were 2 care plans that were dated 2019 and one epi pen that was expired

  Corrective action. Ensure care plans are reviewed at least once each year and any medication provided is not expired

  19260 - CCLR s.58(2)(b)
• STAFFING

  A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (b) character references in respect of the person.

  Observation. One staff file was missing references

  Corrective action. Ensure staff files have this information on file

  12050 - CCLR s.19(1)(b)
• STAFFING

  A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (f) evidence that the person has complied with the Province's immunization and tuberculosis control programs.

  Observation. One staff was missing immunization status

  Corrective action. Ensure staff files have this information documented

  12090 - CCLR s.19(1)(f)
• STAFFING

  A licensee must not employ a person in a community care facility as (a) an educator or an assistant unless the person holds a certificate issued under Division 2 [Employee Qualifications], which must be verified by the licensee using a system established and maintained by the director of the early childhood educator registry,

  Observation. 2 staff files were missing certificate validation

  Corrective action. Ensure this information is on file

  12140 - CCLR s.19(4)(a)

No violations recorded at this inspection.