Lake Country Bloom Academy

Observation. One educator’s certificate is not validated. To ensure all educators hold valid certificates, each certificate must be verified through the Early Childhood Educator Registry. Submit written confirmation and supporting evidence by July 3, 2026, that the outstanding validation has been completed.

Observation. The medical insurance number is missing for several children, and the name and contact details of a medical practitioner are missing for one child. All required information must be obtained and documented in each child’s record. Submit written confirmation by July 03, 2026, that the missing information has been collected and added to each child’s file. There is no care plan in place for a child with asthma and allergies. To support the child’s health, safety, and well-being, a detailed care plan must be developed in consultation with the child’s parent(s). Submit written confirmation by July 03, 2026, that all children requiring life-saving medications have a care plan outlining how and when medication is administered.

Observation. Children’s drink bottles are rinsed during the week; however, not washed and sanitized. Drink bottles must be washed and sanitized daily to prevent the rapid growth of bacteria. Submit written confirmation by July 30, 2026, that all drink bottles kept at the facility are washed and sanitized daily.

Observation. It was alleged that food provided to the children is past the expiry date. SUBSTANTIATED: C5.2A - Any food provided to children must be healthy and safe. The majority of snacks observed today were past the expiry date. The facility does not provide regular food/meals and only has supplementary food available if necessary. If food is provided to a child the staff verbally inform the parent of the food provided at pick up time.

Observation. It was alleged that there are too many children under 36 months. SUBSTANTIATED: C10.2B - A review of child records identified that there are 4 children enrolled and attending on the same day that are under 36 months of age. This is a contravention to Schedule E that only permits 2 children under the age of 36 months to be present at a time. It was acknowledged that the Licensee contact does the child enrollment and the manager was unaware of the specific child ages. One of the children is able to bump up into the next age category as their birthdate is within 30 days. This leaves one other child out of the required age category. The manager was advised that an immediate plan is required to ensure compliance. Exemption application information was provided with this inspection report. It was alleged that children are not adequately supervised due to staff cell phone use. UNSUBSTANTIATED: During the staff interviews it was noted there is no facility cell phone policy however the staff acknowledged that cell phones are not allowed on the floor. It was noted that the Licensee has been a little lenient on this and allows staff to check their phones during nap/quiet time or take an urgent call if they need to. Licensing recommends creating a facility cell phone policy so it is clear to staff what is expected of them. Children appear to be adequately supervised and there is typically three staff with a maximum of 16 children.

Observation. CONTRAVENTION UNRELATED TO THE COMPLAINT: C8.2A - Children participate in outdoor play daily however it is a free play philosophy. Outdoor play is to be conducted following Schedule G and the facility active play policy that should include facilitated and unfacilitated activities. At the time of the inspection the staff were unaware of the Director of Licensing Active Play Standard of Practice. A resource has been provided with this report that will assist in developing and implementing an Active Play Policy that additionally identifies facility screen time use.

Observation. CONTRAVENTION UNRELATED TO THE COMPLAINT: C2.1H - Policies and procedures are incomplete. At the time of inspection the only written policy available to guide staff was an emergency evacuation plan. Written policy and procedures must be kept to guide employees in the care and supervision of children. Staff were unaware of policies for food and drink, behavior guidance, and active play, The Guide to Applying for a Licence was provided with this report that identifies policies and procedures required.

Observation. CONTRAVENTION UNRELATED TO THE COMPLAINT: C4.1J - Through the investigation process it was acknowledged that the facility backpack that contains the child emergency records is not taken by staff when off site with the children for a weekly scheduled activity. Emergency information and child photos must be readily available at all times in the event of an emergency including when off site.

Observation. It was alleged that physical hazards are present at the facility including broken glass, blocked emergency exit, first aid supplies not accessible off site and cleaning supplies accessible the children. SUBSTANTIATED: C7.1B - A glass door in the program space has a broken bottom corner pane of glass that is partially covered but remains accessible to children presenting a potential injury. C7.1H - A secondary fire exit leading to a stairway for exiting on the upper level of the building was blocked by a shelving unit. This cabinet is on wheels however a child would not be able to independently exit if necessary. - RESOLVED DURING INSPECTION - the shelf was relocated during the inspection. C7.1N - Upon interviewing staff and observations by Licensing Officer T. Ruhr and H. Kaur the backpack containing the first aid kit is not taken off site for the weekly gymnastic/dance activity which is a short walking distance from the facility. UNSUBSTANTIATED: Cleaning supplies were inaccessible to the children at the time of the inspection.

Observation. Lead in drinking water results have not been provided for this facility.

Observation. Radon results have not been provided for this facility.

Observation. The Licensee does not keep a record of illnesses and unexpected events that occur while children are in care. One child did not have a digital image that could be used to identify the child in an emergency.

Observation. The child safe lock on the chemical cupboard was broken, allowing children to access various cleaning chemicals. The resilient surfacing under the Geodome climber was not within the recommended depth for the height of the structure.

Observation. C1.1D - Reg. 11 - The name of the facility manager is not posted. Ensure this is posted at all times in a prominent place. This remains UNRESOLVED - A manager name is now posted however it is different than identified on the Licensing file. Information was previously provided to the Licensee contact on how to make a notification to Licensing Direct of who the manager is and provide their contact information. When this completed the appropriate manager name is to be posted.

Observation. C10.2C - Reg. 34(2)(b) - New Contravention - upon review of the child attendance and staff schedule it is observed that a lesser qualified staff is the sole staff for more than the permitted last half hour of the day as identified in section 34(4) of the Child Care Licensing Regulation and Schedule E. Submit a staffing plan to ensure Schedule E is maintained at all times.

Observation. C7.1B - Reg. 13 - The one washroom had the toilet paper roll on the floor as the holder is not functioning. This is not sanitary or promoting independence. Additionally, the light switch cover in the washroom is broken exposing a sharp edge that may lead to an injury. Ensure these items are repaired or replaced. This remains UNRESOLVED - The toilet paper holder has been replaced however the light switch cover remains in disrepair. C7.1L - Reg. 17 - Cleaning products were accessible to children in the one washroom as well as under the kitchen sink. Ensure hazardous items are not accessible by children. This issue RESOLVED. C7.1N - Reg. 23 - The staff and children regularly go off site to attend a scheduled activity. There is not a first aid kit transported when off the premise. A first aid kit must be accessible at all times as well as a staff with first aid certification. This issue RESOLVED. C7.1W - Safe Play Spaces - Upon review of the outdoor play space there was a white bin that was cracked, a small teeter totter base was cracked and a play structure slide slide was against the fence which does not allow a use zone. These observations present potential injury to children. The Safe Play Spaces document has been provided with this report as a resource to ensure all play space equipment is used as per manufacturer instruction, regularly inspected, and any hazards repaired or replaced. This issue RESOLVED.

Observation. C2.1B - Reg. 22 - The emergency plan was observed incomplete of thorough plans and supplies specific to child emergency information, food/water, neighborhood and community relocation sites, means of transportation and recovery actions. The plan should include actions for potential emergencies such as fire, lock down, or earthquake. A resource has been provided with this report to create a plan meeting section 22 of the Child Care Licensing Regulation. This remains UNRESOLVED - a revised plan has been drafted however still requires additional information. C2.1 - Reg. 22 - The fire drill system was not posted at the time of inspection. Ensure this is posted at all times in a prominent place. This issue is RESOLVED.

Observation. C3.1C - Reg. 19 - 4 staff files were reviewed today and 3 of them were found incomplete. All staff had appropriate qualifications and valid criminal record checks however other file requirements were limited. One staff does not have first aid certification which limits this staff's ability to work independently with any children. Ensure staff files are complete prior to starting employment and certifications kept up to date. This remains UNRESOLVED - some files have been updated with the required documentation however a new staff was hired and present during the inspection that did not have a complete staff file or clear criminal record check. Licensing Officer T.Ruhr has requested a staffing plan for this particular staff until the file is complete. C3.1L - Reg. 22 - Employees have not implemented the emergency plan annually. This is a requirement to ensure all staff are aware of plans, review the plan effectiveness, and ensure all supplies are up to date to meet the needs of children in care. A record of the implementation must be kept. This remains UNRESOLVED.

Observation. C4.1B - Reg. 55. - Upon review of the minor incident log book there are two notations that are deemed reportable incidents as per Schedule H of the Child Care Licensing Regulation and should have been reported within 24 hours. The incident reporting portal link has been included with this report. Complete and submit these two incidents. This remains UNRESOLVED - the incident reporting link was provided again and Schedule H was reviewed. C4.1E - Reg. 57 (1) - All child records did not contain other identifying information in addition to their child photo. One child record was incomplete of a medical number and medical practitioner. Two child records were incomplete of written special instruction from the parent regarding potential medical events. Licensing discussing ensuring the special instruction is clear so all staff how to identify and respond to a medical need. This remains UNRESOLVED - the facility system to ensure child records are complete is being reviewed. Files remain incomplete of the required information. C4.1H - Reg. 57 (2) - Licensing reviewed the attendance logs and there were multiple departure times not noted. Ensure attendance is up to date at all times. Licensing discussed the ability for staff to complete the attendance as parents are often busy and tending to their child. This issue RESOLVED.

Observation. C1.1D - Reg. 11 - The name of the facility manager is not posted. Ensure this is posted at all times in a prominent place.

Observation. C7.1B - Reg. 13 - The one washroom had the toilet paper roll on the floor as the holder is not functioning. This is not sanitary or promoting independence. Additionally, the light switch cover in the washroom is broken exposing a sharp edge that may lead to an injury. Ensure these items are repaired or replaced. C7.1L - Reg. 17 - Cleaning products were accessible to children in the one washroom as well as under the kitchen sink. Ensure hazardous items are not accessible by children. C7.1N - Reg. 23 - The staff and children regularly go off site to attend a scheduled activity. There is not a first aid kit transported when off the premise. A first aid kit must be accessible at all times as well as a staff with first aid certification. C7.1W - Safe Play Spaces - Upon review of the outdoor play space there was a white bin that was cracked, a small teeter totter base was cracked and a play structure slide slide was against the fence which does not allow a use zone. These observations present potential injury to children. The Safe Play Spaces document has been provided with this report as a resource to ensure all play space equipment is used as per manufacturer instruction, regularly inspected, and any hazards repaired or replaced. C7.1AN - Safe Play Spaces - There is no log of thorough daily, monthly and annual inspections of the play space being conducted. This log should also contain any maintenance and repairs conducted. Refer to the Safe Play Spaces resource.

Observation. C2.1B - Reg. 22 - The emergency plan was observed incomplete of thorough plans and supplies specific to child emergency information, food/water, neighborhood and community relocation sites, means of transportation and recovery actions. The plan should include actions for potential emergencies such as fire, lock down, or earthquake. A resource has been provided with this report to create a plan meeting section 22 of the Child Care Licensing Regulation. C2.1 - Reg. 22 - The fire drill system was not posted at the time of inspection. Ensure this is posted at all times in a prominent place.

Observation. C3.1C - Reg. 19 - 4 staff files were reviewed today and 3 of them were found incomplete. All staff had appropriate qualifications and valid criminal record checks however other file requirements were limited. One staff does not have first aid certification which limits this staff's ability to work independently with any children. Ensure staff files are complete prior to starting employment and certifications kept up to date. C3.1L - Reg. 22 - Employees have not implemented the emergency plan annually. This is a requirement to ensure all staff are aware of plans, review the plan effectiveness, and ensure all supplies are up to date to meet the needs of children in care. A record of the implementation must be kept.

Observation. C4.1B - Reg. 55. - Upon review of the minor incident log book there are two notations that are deemed reportable incidents as per Schedule H of the Child Care Licensing Regulation and should have been reported within 24 hours. The incident reporting portal link has been included with this report. Complete and submit these two incidents. C4.1E - Reg. 57 (1) - All child records did not contain other identifying information in addition to their child photo. One child record was incomplete of a medical number and medical practitioner. Two child records were incomplete of written special instruction from the parent regarding potential medical events. Licensing discussing ensuring the special instruction is clear so all staff how to identify and respond to a medical need. C4.1H - Reg. 57 (2) - Licensing reviewed the attendance logs and there were multiple departure times not noted. Ensure attendance is up to date at all times. Licensing discussed the ability for staff to complete the attendance as parents are often busy and tending to their child.

Observation. The current facility licence and name of manager are not displayed at this time.

Observation. Fire drill records and annual emergency practice records are not available. The licensing officer is unable to determine if these practices are being completed as required.

Observation. Staff and volunteer records are incomplete missing references, certificate validations, resume, immunization records and criminal record check. 1 out of 4 staff records are complete.

Observation. Several child records are incomplete missing child photos, start dates, doctors name and phone number and care card numbers. Records are not kept in a single location at the facility. Fire drill, yard checks, child photos were all off site and unavailable. It appears a log of outdoor play space inspections is not completed daily.

Observation. The toilet paper roll holder in the bathroom is broken. This does not allow for it to be accessible and does not encourage independence. There is no soap and no waste bin available in one of the bathrooms.

Observation. Medication (advil, puffer, echinacea) is found to be stored in unsecured drawers within reach and accessible to children. This must be resolved immediately.