Hope Infant Toddler Group Daycare Ii

• POLICIES AND PROCEDURES / Emergency Training and EquipmentNon-critical

  There is an emergency plan that sets out procedures to prepare for, mitigate, respond to and recover from any emergency. [CCLR Sec. 22(1)(b)]

  Observation. Originally found out of compliance on March 24, 2026. Licensing observed while the Licensee had initiated an emergency plan, but the food in the storage packs had expired.

• RECORDS AND REPORTING / Records For Each ChildNon-critical

  The licensee keeps a current record for each child showing the information required. [CCLR Sec. 57]

  Observation. Originally found out of compliance. Licensing observed the following: - Children's records had not been updated since originally found in non-compliance. - The Licensee had not collected the information required prior to the child attended the program for their first day.

• STAFFING / Character and skill requirementsNon-critical

  A licensee must not employ a person in a community care facility as an educator or an assistant unless the person holds a certificate issued under Division 2 [Employee Qualifications], which must be verified by the licensee using a system established and maintained by the director of the early childhood educator registry [CCLR Sec. 19(4)(a)]

  Observation. Originally found out of compliance March 24, 2026. Licensing observed the certificates have not been validated at the time of the inspection.

• POLICIES AND PROCEDURES / Emergency Training and EquipmentNon-critical

  There is an emergency plan that sets out procedures to prepare for, mitigate, respond to and recover from any emergency. [CCLR Sec. 22(1)(b)]

  Observation. Licensing observed the fire extinguisher had expired.

• RECORDS AND REPORTING / Records For Each ChildNon-critical

  The licensee keeps a current record for each child showing the information required. [CCLR Sec. 57]

  Observation. Licensing observed the following: -Two children required the doctors contact information -one child required their medical insurance number

• STAFFING / Character and skill requirementsNon-critical

  A licensee must not employ a person in a community care facility as an educator or an assistant unless the person holds a certificate issued under Division 2 [Employee Qualifications], which must be verified by the licensee using a system established and maintained by the director of the early childhood educator registry [CCLR Sec. 19(4)(a)]

  Observation. Licensing observed the Educators certificate had not been verified.

• PHYSICAL, EQUIPMENT AND FURNISHING / Emergency Training and EquipmentNon-critical

  Employees have access to reliable communications equipment in an emergency. [CCLR Sec. 22(4)]

  Observation. Originally found out of compliance on September 3, 2025 Licensing observed that families and emergency personal do not have direct access to the facility staff in case of an emergency.

• LICENSING / Posting and Advertising of License and CertificateNon-critical

  The certificates, or copies of certificates, of early childhood educators and assistants are prominently displayed in the facility. [CCLR 11(4)]

  Observation. Licensing observed the Educators certificates were not prominently displayed in the facility.

• PHYSICAL, EQUIPMENT AND FURNISHING / Emergency Training and EquipmentNon-critical

  Employees have access to reliable communications equipment in an emergency. [CCLR Sec. 22(4)]

  Observation. Licensing observed families and the Emergency personal do not have direct access to the facility in case of an emergency.

• PHYSICAL, EQUIPMENT AND FURNISHING / EnvironmentNon-critical

  A healthy and safe environment is provided at all times [CCLR Sec. 13(1)].

  Observation. Originally found out of compliance on April 3, 2024 Licensing observed the Licensee did not following the Vancouver Coastal Health procedures for cleaning and sanitizing in the children's washroom. The Educator explained the Licensee has just completed a deep clean of the mats in in the playpen. It was observed that some of the playpen base mats are no longer meeting manufacturers instructions and there are holes in the material of the base of the frame of the playpen . The playpen mats are showing signs of wear and tear and the possible lack of effectiveness when children are trying to rest. It was also observed, the educators are stacking blankets in one spot for children who may need a blanket. Licensing is concerned that there is possible cross contamination when blankets are stored together after use.

• PHYSICAL, EQUIPMENT AND FURNISHING / Play Area, Materials and EquipmentNon-critical

  All indoor and outdoor play materials and equipment accessible to children are suitable for the age and development of the children, safely constructed, free from hazards and in good repair. [CCLR Sec. 16(4)]

  Observation. During the visit, Licensing Officer conducted a walk through of the outdoor play space. It was observed that the equipment and materials such as the merry go round, rid'em cars, stationary cars and rid'em animals are weathered, and worn. While the equipment didn't appear to be broken the surfaces seemed soiled and were in need of a cleaning.

• PROGRAM / Program of activitiesNon-critical

  Children are provided with a comprehensive and coordinated program of indoor and outdoor activities that is designed for the development and care of the children, and is appropriate for the age and development of the children. [CCLR Sec. 44(1)(a)(b)(c) and Schedule(G)]

  Observation. Licensing observed: There were limited number of toys and equipment for the capacity of children in care. The board books were ripped and there were no complete books for a child to turn the pages and see the full story. There were no kitchen toys or equipment and lack of activities that met the children's age and development.

• RECORDS AND REPORTING / Community Care Facility RecordsNon-critical

  There is current log of minor incidents, illnesses and unexpected events, that did not require medical attention and were not reportable incidents described in Schedule H. [CCLR Sec. 56 (1)(f)]

  Observation. Licensing observed that Educators do not have a log of minor incidents to document information about the days non-reportable events, information received from the parents about their child, or to document information received from the Licensee for clarity.

• RECORDS AND REPORTING / Records For Each ChildNon-critical

  A record for each child containing the daily attendance record, indicating for each day whether the child is absent or, if the child is present, the time of arrival and departure is not kept. [CCLR Sec. 57(2)(c)]; A record for each child containing the name and telephone number of a parent, medical practitioner and emergency contact is not kept. [CCLR Sec. 57(2)(d)]; A record for each child containing the name, sex, date of birth, medical insurance plan number and immunization status is not kept. [CCLR Sec. 57(2)(a)]

  Observation. Originally found out of compliance on April 3, 2024. Licensing observed the following: -One child did not have their Medical Insurance Plan number -One child did not have their Immunization -Three children did not have Emergency contact information - Three children did not have a medical practitioner number or medical office number where the family attends.

• STAFFING / Character and skill requirementsNon-critical

  Evidence of compliance with the Province's immunization and tuberculosis control programs has not been obtained. [CCLR Sec.19(1)(b)]; Character references have not been obtained. [CCLR Sec.19(1)(b)]; Copies of any diplomas, certificates or other evidence of the person's training and skills have not been obtained. [CCLR Sec. 19(1)(d)]; Records of staff's work histories have not been obtained. [CCLR Sec. 19(1)(c)]; Criminal record checks have not been obtained. [CCLR Sec. 19(1)(a)]

  Observation. Licensing observed the following: - one staff's file was not available. - one staff required their Resume, their certificate to be verified and a CRC. - one staff required their certificate to be verified and a CRC

• STAFFING / Emergency Training and EquipmentNon-critical

  Implementation of the fire drill system is practiced at least once each month, and implementation of the emergency plan is practiced at least once each year. [CCLR Sec. 22(2)(b)(c)]

  Observation. Licensing observed that the educator was not able to find the information documented when monthly fire drills and the emergency plan drill have been conducted.

• PHYSICAL, EQUIPMENT AND FURNISHING / EnvironmentNon-critical

  A healthy and safe environment is provided at all times [CCLR Sec. 13(1)].

  Observation. Originally found out of compliance on April 3, 2024 Licensing observed the licensee not following the Vancouver Coastal Health procedures when cleaning and sanitizing.

• RECORDS AND REPORTING / Records For Each ChildNon-critical

  The licensee keeps a current record for each child showing the information required. [CCLR Sec. 57]

  Observation. Originally found out of compliance on April 3, 2024. Licensee reviewed the children's records and found that there was missing information required.

• PHYSICAL, EQUIPMENT AND FURNISHING / EnvironmentNon-critical

  A healthy and safe environment is provided at all times [CCLR Sec. 13(1)].

  Observation. Licensing observed the program was not following VCH procedures when cleaning and sanitizing.

• RECORDS AND REPORTING / Records For Each ChildNon-critical

  The licensee keeps a current record for each child showing the information required. [CCLR Sec. 57]

  Observation. Licensing observed the following: - one child with no Medical Insurance Plan, immunization status, medical practitioner contact. - one child without immunization status - one child without a start date and photo/digital image

• STAFFING / Character and skill requirementsNon-critical

  A licensee must not employ a person in a community care facility as an educator or an assistant unless the person holds a certificate issued under Division 2 [Employee Qualifications], which must be verified by the licensee using a system established and maintained by the director of the early childhood educator registry [CCLR Sec. 19(4)(a)]

  Observation. Licensing observed the educator's certificates have not been verified for certification.

No violations recorded at this inspection.

• PHYSICAL, EQUIPMENT AND FURNISHING / Heated WaterNon-critical

  Heated water accessible to children is heated to no more than 49° Celsius. [CCLR Sec. 47]

  Observation. Licensing observed the temperature of the water exceeded more than 49 degrees Celsius. Originally found out of compliance on 22 March, 2022.

• RECORDS AND REPORTING / Records For Each ChildNon-critical

  The licensee keeps a current record for each child showing the information required. [CCLR Sec. 57]

  Observation. Licensing observed that 1 child does not have emergency contacts.

• PHYSICAL, EQUIPMENT AND FURNISHING / EnvironmentNon-critical

  A healthy and safe environment is provided at all times [CCLR Sec. 13(1)].

  Observation. Licensing observed the program was not following VCH procedures when cleaning and sanitizing. Licensing also observed a bag of dirty diapers stored in the sink, where the children wash their hands. Licensing observed air freshener located on the lid of the toilet. There are diapers stored in a container that is covering almost half of the sink.

• PHYSICAL, EQUIPMENT AND FURNISHING / Heated WaterNon-critical

  Heated water accessible to children is heated to no more than 49° Celsius. [CCLR Sec. 47]

  Observation. Licensing tested the temperature of sink and it remains to be more than 49 degrees Celsius. Licensing also observed the taps are loose and could be tightened.

• POLICIES AND PROCEDURES / Community Care Facility RecordsNon-critical

  Current policies and procedures are kept as required . [CCLR Sec.56 (1) and CCALA 19]

  Observation. Licensing observed that the Licensee has a set of policies and procedures, which need to be updated to meet current legislation.

• STAFFING / Additional criminal record checksNon-critical

  All persons over the age of 12 that are ordinarily present on the premises while children are present are of good character and the licensee has obtained a criminal record check for each person. [CCLR Sec 20]

  Observation. Licensing observed when reviewing the staff file a criminal record check had expired or was not included in their file.

• STAFFING / Character and skill requirementsNon-critical

  A licensee must not employ a person in a community care facility as an educator or an assistant unless the person holds a certificate issued under Division 2 [Employee Qualifications], which must be verified by the licensee using a system established and maintained by the director of the early childhood educator registry [CCLR Sec. 19(4)(a)]

  Observation. Licensing observed the educator's certificates have not been verified for certification.

• PHYSICAL, EQUIPMENT AND FURNISHING / Heated WaterNon-critical

  Heated water accessible to children is heated to no more than 49° Celsius. [CCLR Sec. 47]

  Observation. Hot water at tap accessible to children exceeds 49 Celsius.

• RECORDS AND REPORTING / Records For Each ChildNon-critical

  A record for each child containing the name and telephone number of a parent, medical practitioner and emergency contact is not kept. [CCLR Sec. 57(2)(d)]; A record for each child containing the name, sex, date of birth, medical insurance plan number and immunization status is not kept. [CCLR Sec. 57(2)(a)]

• STAFFING / Character and skill requirementsNon-critical

  A licensee must not employ a person in a community care facility as an educator or an assistant unless the person holds a certificate issued under Division 2 [Employee Qualifications], which must be verified by the licensee using a system established and maintained by the director of the early childhood educator registry [CCLR Sec. 19(4)(a)]

  Observation. As noted at previous inspections, not all staff certificates have been validated through the ECE Registry in Victoria.