Smile 'N' Play Daycare Centre Inc.

• EQUIPMENT AND FURNISHINGS

  A licensee must ensure that the community care facility and the furniture, equipment and fixtures within it are clean and in good repair while children are in attendance.

  Observation. A gap in the white enclosure under the deck area gave access for children, posing an entrapment concern.

  Corrective action. During the inspection the manager called the licensee's phone. Through speaker phone the licensee said that this will be addressed after care hours today.

  11020 - CCLR s.13(2)

• EQUIPMENT AND FURNISHINGS

  A licensee must ensure that children do not have access to any object or substance that may be hazardous to the health or safety of a child. Observation (CORRECTED DURING INSPECTION): An unsecured plug cable for the nap room monitor was accessible to a child in the nap room when the child was sitting on the couch next to the cable. Staff was not in the room providing supervision, and said they do not stay in the nap room once children are asleep.(repeat contravention)

  Corrective action. Corrected on site.

  11200 - CCLR s.17
• LICENSING

  A licensee must display in a prominent place in the community care facility both the licence, including any terms or conditions of the licence, and the name of the manager.

  Observation. Manager's name had not been posted.

  Corrective action. The manager said she will post her name and provide a written response

  10050 - CCLR s.11(1)
• RECORDS AND REPORTING

  In respect of a record referred to in this Division, a licensee must (a) keep in a single place at the community care facility the records referred to in sections 56 to 58.

  Observation. Sign in sheet records prior to December 2025 were unavailable for review during the inspection. The manager said she did not know where they are stored. One child's record was missing information. The manager said the child is withdrawn from care.

  Corrective action. The manager said they will consider a system for having these records on site, and provide a written response.

  19320 - CCLR s.59(a)

• EQUIPMENT AND FURNISHINGS

  A licensee must supply equipment, furniture and supplies that are (a) of sturdy and safe construction, easy to clean and free from hazards. Observation (CORRECTED DURING INSPECTION): -One mat comprised of foam was chipped, peeling and the edges were coming off of the mat. -A trampoline intended for children 3 year and over was in use for children under 3 years, had no resilient surfacing below, and had been taped at the handle.

  Corrective action. Both items were removed during the inspection

  11080 - CCLR s.15(1)(a)
• EQUIPMENT AND FURNISHINGS

  A licensee must ensure that children do not have access to any object or substance that may be hazardous to the health or safety of a child. Observation (CORRECTED DURING INSPECTION): Licensing observed the plug cable for a camera in the nap room, and the main play area both cables at the time of the inspection that had not been secured, posing a risk of entanglement.

  Corrective action. Licensee contact corrected this during the inspection.

  11200 - CCLR s.17
• RECORDS AND REPORTING

  A licensee must keep, for each child, a record showing the following information: (c) daily attendance record, indicating for each day whether the child is absent or, if the child is present, the time of arrival and departure. Observation (CORRECTED DURING INSPECTION): Four children were in attendance at licensings arrival however, only 3 children had been signed in.

  Corrective action. This was corrected during the inspection.

  19090 - CCLR s.57(2)(c)
• STAFFING

  A licensee must not employ a person in a community care facility as (a) an educator or an assistant unless the person holds a certificate issued under Division 2 [Employee Qualifications], which must be verified by the system maintained by the early childhood educator registry. (Educator or assistant certificate validation) Observation (CORRECTED DURING INSPECTION): Licensing reviewed two employee files, of those one file did not contain the validation for one ECE who is the manager. This was a repeat contravention.

  Corrective action. The licensee contact provided a copy during the inspection

  12140 - CCLR s.19(4)(a)

• A licensee must do all of the following

  A licensee must do all of the following: (b) operate the community care facility in a manner that will promote (i) the health, safety and dignity of persons in care,

  Observation. The Licensee failed to ensure the health, safety and dignity of children where children were subjected to harmful actions.

  Corrective action. A condition was placed on the license that restricted a person from having access to children.

  14360 - CCALA s.7(1)(b)(i)
• A licensee must ensure that a child is not, while under the care and supervision of the licensee, subjected to any of the following types of abuse and neglect, as described in Section 1 of Schedule H: (a) emotional abuse, (b) financial abuse, (c) neglect, (d) physical abuse, (e) sexual abuse.

  Observation. A child was slapped on the face, children were subjected to yelling and inappropriate remarks.

  Corrective action. A condition was placed on the licence that restricted a person from having access to children.

  14320 - CCLR s.52(2)

• STAFFING

  A licensee must not employ a person in a community care facility unless the licensee is satisfied, based on the information available to the licensee under subsection (1) and the licensee's or, in the case of an employee who is not the manager, the manager's own observations on meeting the person, that the person (c) has the training and experience and demonstrates the skills necessary to carry out the duties assigned to the manager or employee.

  Observation. Licensing observed that the manager was not aware of the following legislation: -Care Plans and the purpose of the Care Plan -Minor incident Log book- location and purpose -Emergency Evacuation Supplies- Location Medication Authorization form and permission from the parents

  Corrective action. Please ensure that the manager has the training and skills necessary to carry out duties delegated.

  12120 - CCLR s.19(2)(c)
• STAFFING

  A licensee must not employ a person in a community care facility as (a) an educator or an assistant unless the person holds a certificate issued under Division 2 [Employee Qualifications], which must be verified by the system maintained by the early childhood educator registry. (Educator or assistant certificate validation)

  Observation. Out of three staff files reviewed one staff ECE certificate was not validated through the system maintained by the early childhood educator registry.

  Corrective action. Licensee validated the ECE certificate, printed the validation and included in the staff file during the inspection.

  12140 - CCLR s.19(4)(a)
• STAFFING

  A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (b) character references in respect of the person.

  Observation. Licensing observed that out of the three references obtained for the manager two were from the same person and were not validated

  Corrective action. Licensee will call and validate the references and make sure the third reference is obtained.

  12050 - CCLR s.19(1)(b)
• STAFFING

  A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (f) evidence that the person has complied with the Province's immunization and tuberculosis control programs.

  Observation. Immunization status was not obtained for one or more employees.

  Corrective action. Licensee will ask the employee to complete the immunization status and include it in the staff file.

  12090 - CCLR s.19(1)(f)

• A licensee must do all of the following

  A licensee must do all of the following: (b) operate the community care facility in a manner that will promote (i) the health, safety and dignity of persons in care,

  Observation. A parent was not provided with a copy of the transportation policy and procedure. A Child was transported in a vehicle without the required type of insurance. A child's file did not include a transportation permission slip.

  Corrective action. Please ensure to operate the community care facility in a manner that will promote the health, safety and dignity of children in care.

  12490 - CCALA s.7(1)(b)(i)

No violations recorded at this inspection.

• EQUIPMENT AND FURNISHINGS

  A licensee must ensure that the community care facility and the furniture, equipment and fixtures within it are clean and in good repair while children are in attendance.

  Observation. Licensing noticed that chalk paint on the bottom of the wall is chipping.

  Corrective action. Ensure that the chipped paint is fixed and the facility is in good repair.

  11020 - CCLR s.13(2)
• RECORDS AND REPORTING

  A licensee must keep, for each child, a record showing the following information: (c) daily attendance record, indicating for each day whether the child is absent or, if the child is present, the time of arrival and departure.

  Observation. Licensing observed that the before school age was not signed out in the morning. Children on gradual entry were not signed in on the attendance record.

  Corrective action. Ensure a system is created to accurately reflect children in attendance to include times of arrival and departure and whether a child is absent or present or starting daycare and is on gradual entry.

  19090 - CCLR s.57(2)(c)
• RECORDS AND REPORTING

  A licensee must keep, for each child, a record showing the following information: (d) name and telephone number of a parent, medical practitioner and emergency contact.

  Observation. 1/6 children's records reviewed did not list names of an emergency contact

  Corrective action. Ensure children's registration information is complete with all required documentation including emergency contacts

  19100 - CCLR s.57(2)(d)
• RECORDS AND REPORTING

  A licensee must keep current records for each child showing (a) the information set out in subsection (2), (b) if applicable, the information and agreements set out in subsections (2.1) and (2.2), and (c) the consents referred to in subsection (3).

  Observation. There were no records/registration forms for the new children who were present at the facility.

  Corrective action. Ensure that records are available and complete before the children start at the facility.

  19060 - CCLR s.57(1)(a)(b)(c)

• OR SUPERVISION

  A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance.

  Observation. Following examples of inappropriate guidance by the Manager were observed: Insisting a child who does not nap must nap Shushing children and not providing verbal reminders Refusing to provide age appropriate activities instead of naptime. Calling out a child causing trouble for her and not listening to her. Children playing with birthday balloons with strings attached to them and ripping the Styrofoam toy.

  Corrective action. Please provide your plan to ensure that a system is in place to provide behavioral guidance that is appropriate to age and development of the child who is receiving the guidance, provide plan for children who do not require nap and provide plan to ensure children are closely supervised and system is in place to go through the toys and materials so that facility is hazard free(with focus on diaper changing times)

  14220 - CCLR s.51(1)(a)
• RECORDS AND REPORTING

  A licensee must keep current records of each of the following: (f) a log of minor accidents, illnesses and unexpected events involving children, that did not require medical attention and were not reportable incidents described in Schedule H.

  Observation. Minor incident log book in place had at least three to six months of gap with no entries noted in, the manager was unaware of what would be documented. Reviewed minor incidents, unexpected events and illnesses.

  Corrective action. To ensure to maintain a log of all minor incidents, illness and unexpected incidents.

  19050 - CCLR s.56(1)(f)
• RECORDS AND REPORTING

  A licensee must keep, for each child, a record showing the following information: (d) name and telephone number of a parent, medical practitioner and emergency contact.

  Observation. 1/5 children’s files reviewed was missing a doctor’s name and number

  Corrective action. Please ensure that children’s files are up to date prior to attending the facility

  19100 - CCLR s.57(2)(d)
• RECORDS AND REPORTING

  A licensee must keep, for each child, a record showing the following information: (i) a photograph or digital image of the child, and other information that can be used to readily identify the child in an emergency.

  Observation. 1/5 children’s files reviewed had a missing photo

  Corrective action. Please ensure photos or digital image is maintained for each child attending

  19160 - CCLR s.57(2)(i)
• STAFFING

  A licensee must ensure that each employee (a) is trained in the implementation of the fire drill system and emergency plan described in subsection (1), including the use of any equipment noted in the fire drill system and emergency plan.

  Observation. There was no service tag on the fire extinguisher and no records of servicing of the fire extinguisher maintained annually.

  Corrective action. Licensee to ensure that the fire extinguisher servicing is maintained annually and the record of the service is maintained.

  12180 - CCLR s.22(2)(a)
• STAFFING

  A licensee must ensure that each employee (c) practices implementing the emergency plan at least once each year.

  Observation. Licensing observed no record of the implementation of the emergency plan. Licensee was not aware that the emergency practices have to be implemented annually even if the enrolment is low.

  Corrective action. To implement and maintain the record of the emergency plan at least once each year.

  12200 - CCLR s.22(2)(c)

• HYGIENE AND COMMUNICABLE DISEASE

  A licensee must establish a program to instruct children in, and to practise the rules of, health and hygiene.

  Observation. The following practices were observed during the inspection posing an increased risk to children's health and safety: Diaper Changing : 3 children diapers changed , were not encouraged or assisted to wash hands change pad was not sanitized in-between each change soap was not always used , duration of time to wash (not effective length of time ) children placed in cribs while wearing diapering gloves.

  Corrective action. The above practices were discussed with the manager prior to leaving the facility. The manager was unaware of the requirement to sanitize the change table after each use. Ensure Health and Hygiene Practices are implemented at all times to protect children from the spread of illness.Expand Health and Illness Policy to include diaper changing procedures.

  15030 - CCLR s.46(1)
• OR SUPERVISION

  A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance.

  Observation. Manager directed children to continue eating when they said they were finished by telling them they could go to bed or that she would call their mom and dad. Children would cry and take another bite of food. Children who did not rest were physically turned to face the wall ,manager asked what is your problem today, go to sleep and be quiet. ( louder tone) Licensing shared that this guidance strategy was inappropriate at which point the manager added that she says this to scare the children and that way they listen.

  Corrective action. The manager to review the center's behavior guidance policies and to implement strategies which are developmental appropriate for the children. Licensing will set up a time to meet with you at the CCFL office to further discuss these concerns and to provide education and support.

  14220 - CCLR s.51(1)(a)
• OR SUPERVISION

  A licensee must ensure that children are supervised at all times by a person who is an educator, an assistant or a responsible adult.

  Observation. Licensing observed 2 examples of supervision concerns during the inspection: Manager stepped away from the change table ( no longer within arms reach ) prior to doing so fastened the change table strap. Child strapped into a highchair was attempting to stand, the manager was by the sink with her back turned, Licensing alerted the licensee to assist the child. In both incidences the licensee supported her actions stating that it is fine because of the lap belt. Discussed that a lap belt is not a substitution for supervision adding that staff must at all times stay in immediate proximity when children are being changed or eating in high chairs. Children may be at risk of serious injury should they fall.

  Corrective action. Please provide your plan to ensure children are closely supervised ( with focus on diaper changing and meal times )

  14060 - CCLR s.39(1)

• EQUIPMENT AND FURNISHINGS

  A licensee must ensure that children do not have access to any object or substance that may be hazardous to the health or safety of a child. Observation (CORRECTED DURING INSPECTION): observed a container of floor cleaner in the bathtub which carries a warning to keep out of reach of children.

  Corrective action. please ensure children do not have access to products that may be harmful to their health or safety. The cleaner was removed to a latched cabinet during the inspection.

  11200 - CCLR s.17
• HYGIENE AND COMMUNICABLE DISEASE

  A licensee must establish a program to instruct children in, and to practise the rules of, health and hygiene.

  Observation. The manager assisted a child to wipe their nose placing 2 Kleenex's in the cubbies area, the manager then took one of the Kleenex to wipe another child's nose. Discussed ensuring handwashing occurs after assisting children and to discard of the Kleenex separately. One child observed drinking from 2 different water bottles and wiping her nose with all of the Kleenex stored in a basket.

  Corrective action. Ensure proper health and hygiene practices are implemented to reduce the spread of illness. Discussed labelling the bottles to ensure child has their own and providing supervision to children when accessing to assist them in selecting their own.

  15030 - CCLR s.46(1)
• LICENSING

  A licensee must display in a prominent place in the community care facility both the licence, including any terms or conditions of the licence, and the name of the manager.

  Observation. The name of the manager was not posted within the facility.

  Corrective action. please ensure the name of the manager is posted within the facility.

  10050 - CCLR s.11(1)
• OR SUPERVISION

  A licensee must ensure that children are supervised at all times by a person who is an educator, an assistant or a responsible adult.

  Observation. The manager was observed entering the daycare 4 times to gather supplies ( water , Kleenex ) while the children remained outside playing within the yard.Discussed the importance of ensuring children are supervised at all times.

  Corrective action. Please provide within your written response your plan to ensure ongoing supervision. Reviewed the necessity to remain in close proximity to younger children as they are still learning to play together and require guidance.

  14060 - CCLR s.39(1)
• RECORDS AND REPORTING

  A licensee must keep, for each child, a record showing the following information: (i) a photograph or digital image of the child, and other information that can be used to readily identify the child in an emergency.

  Observation. Photos or digital images of the children are not maintained. Discussed importance of having a current photo of each child for identification purposes in case of an emergency.

  Corrective action. please ensure photos or digital image is maintained for each child attending.

  19160 - CCLR s.57(2)(i)
• RECORDS AND REPORTING

  A licensee must keep current records of each of the following: (f) a log of minor accidents, illnesses and unexpected events involving children, that did not require medical attention and were not reportable incidents described in Schedule H.

  Observation. Minor incident log book in place no entries noted in 6 months of operation, the manager was unaware of what would be documented. Reviewed minor incidents, unexpected events and illnesses.

  Corrective action. Ensure documentation when child is involved in a minor incident.

  19050 - CCLR s.56(1)(f)