Hello Friends Child Care Corporation 103

No violations recorded at this inspection.

No violations recorded at this inspection.

No violations recorded at this inspection.

No violations recorded at this inspection.

No violations recorded at this inspection.

No violations recorded at this inspection.

No violations recorded at this inspection.

No violations recorded at this inspection.

No violations recorded at this inspection.

• A licensee must ensure that children do not have access to any object or substance that may be hazardous to the health or safety of a child

  Observation. Regarding intake November 17, 2025. Through the investigation process, Licensing determined that children had access to substances that may be hazardous to their health and safety such as cleaners in the countertop where the diaper mats were placed.

  Corrective action. Ensure that children do not have access to any object or substance that may be hazardous to the health or safety of a child. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On December 10, 2025, Manager submitted a corrective action plan to Licensing. The corrective action plan included: All disinfectants and cleaning supplies would be stored in a cupboard with lock away from children's reach. The corrective action plan was reviewed and accepted by Licensing.

  3000 - CCLR 17
• A licensee must do all of the following:(b) operate the community care facility in a manner that will promote the health, safety and dignity of persons in care

  Observation. Regarding intake November 17, 2025. Through the investigation process, Licensing determined that confidentiality was breached when children's personal information was exposed in a shared washroom with other tenants.

  Corrective action. Ensure that the community care facility operates in a manner that will promote the health, safety & dignity of persons in care. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On December 10 2025, Manager submitted a corrective action plan to Licensing. The corrective action plan included: all diapering supplies would be kept inside the cupboards with a child/adult proof lock with a staff key access only. The corrective action plan was reviewed and accepted by Licensing.

  3080 - CCALA 7(1)(b)(i)

• A licensee must do all of the following:(b) operate the community care facility in a manner that will promote the health, safety and dignity of persons in care

  Observation. Regarding intake November 17, 2025. Through the investigation process, Licensing determined that confidentiality was breached when children's personal information was exposed in a shared washroom with other tenants.

  Corrective action. Ensure that the community care facility operates in a manner that will promote the health, safety & dignity of persons in care. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On December 10 2025, Manager submitted a corrective action plan to Licensing. The corrective action plan included: all diapering supplies would be kept inside the cupboards with a child/adult proof lock with a staff key access only. The corrective action plan was reviewed and accepted by Licensing.

  3080 - CCALA 7(1)(b)(i)
• A licensee must ensure that children do not have access to any object or substance that may be hazardous to the health or safety of a child

  Observation. Regarding intake November 17, 2025. Through the investigation process, Licensing determined that children had access to substances that may be hazardous to their health and safety such as cleaners in the countertop where the diaper mats were placed.

  Corrective action. Ensure that children do not have access to any object or substance that may be hazardous to the health or safety of a child. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On December 10, 2025, Manager submitted a corrective action plan to Licensing. The corrective action plan included: All disinfectants and cleaning supplies would be stored in a cupboard with lock away from children's reach. The corrective action plan was reviewed and accepted by Licensing.

  3000 - CCLR 17

No violations recorded at this inspection.

No violations recorded at this inspection.

No violations recorded at this inspection.

• Licensees must not make any structural change to a community care facility unless the licensee first (a) submits plans for the change to a medical health officer, (except SACSG only)

  Observation. Licensing observed that plans had not been submitted to Licensing prior to moving walls to increase the size of room 3 and removing the approved diaper change area. On November 19, 2024, Licensing observed that additional structural change had occurred. Licensee removed a wall which increased the size of room 1 and eliminated the separate nap area assigned to room 3.

  Corrective action. Ensure plans are submitted to the MHO before any structural changes are made to the facility.

  3070 - CCLR 10(2)(a)
• A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (b) character references in respect of the person
  3010 - CCLR 19(1)(b)
• Licensees must not make any structural change to a community care facility unless the licensee first (b) receives written approval from the medical health officer. (except SACSG only)

  Observation. Licensing observed structural changes to the facility had been completed without approval from Licensing. On November 19, 2024, Licensing observed that additional structural change had occurred without approval.

  Corrective action. Ensure written approval is obtained from the MHO before making structural changes to the facility.

  3070 - CCLR 10(2)(b)
• Without limiting subsection (1), a licensee must ensure that the ratio of employees to children attending a community care facility is no less than that permitted in Schedule E.

  Observation. Licensing observed ten children with two educators in the Group Child Care (Under 36 Months) program. This service type requires one educator for every four children.

  Corrective action. Ensure that children attending the community care facility are divided into groups with each group having no more children than permitted in Schedule E.

  3030 - CCLR 34(2)(b)

• A licensee must not employ a person in a community care facility as an educator or an assistant unless the person holds a valid certificate issued under Division 2 [Employee Qualifications], which must be verified by the licensee using a system established and maintained by the director of the early childhood educator registry
  3010 - CCLR 19(4)(a)
• Without limiting subsection (1), a licensee must ensure that the ratio of employees to children attending a community care facility is no less than that permitted in Schedule E.

  Observation. Licensing observed ten children with two educators in the Group Child Care (Under 36 Months) program. This service type requires one educator for every four children.

  Corrective action. Ensure that children attending the community care facility are divided into groups with each group having no more children than permitted in Schedule E.

  3030 - CCLR 34(2)(b)
• Licensees must not make any structural change to a community care facility unless the licensee first (a) submits plans for the change to a medical health officer, (except SACSG only)

  Observation. Licensing observed that plans had not been submitted to Licensing prior to moving walls to increase the size of room 3 and removing the approved diaper change area. On November 19, 2024, Licensing observed that additional structural change had occurred. Licensee removed a wall which increased the size of room 1 and eliminated the separate nap area assigned to room 3.

  Corrective action. Ensure plans are submitted to the MHO before any structural changes are made to the facility.

  3070 - CCLR 10(2)(a)
• A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (b) character references in respect of the person

  Observation. Licensing reviewed six staff files. Five files did not contain references.

  Corrective action. Ensure character references in respect of the person are obtained for all employees.

  3010 - CCLR 19(1)(b)
• Licensees must not make any structural change to a community care facility unless the licensee first (b) receives written approval from the medical health officer. (except SACSG only)

  Observation. Licensing observed structural changes to the facility had been completed without approval from Licensing. On November 19, 2024, Licensing observed that additional structural change had occurred without approval.

  Corrective action. Ensure written approval is obtained from the MHO before making structural changes to the facility.

  3070 - CCLR 10(2)(b)
• A licensee must display in a prominent place in the community care facility the certificate of any educator or assistant employed to work in the community care facility.
  3080 - CCLR 11(4)

• A licensee must keep, for each child, a record showing the following information: (a)name, sex, date of birth, medical insurance plan number (MSP number does not apply to REC only) and immunization status.
  3070 - CCLR 57(2)(a)
• Licensees must not make any structural change to a community care facility unless the licensee first (b) receives written approval from the medical health officer. (except SACSG only)

  Observation. Licensing observed structural changes to the facility had been completed without approval from Licensing. On November 19, 2024, Licensing observed that additional structural change had occurred without approval.

  Corrective action. Ensure written approval is obtained from the MHO before making structural changes to the facility.

  3070 - CCLR 10(2)(b)
• Licensees must not make any structural change to a community care facility unless the licensee first (a) submits plans for the change to a medical health officer, (except SACSG only)

  Observation. Licensing observed that plans had not been submitted to Licensing prior to moving walls to increase the size of room 3 and removing the approved diaper change area. On November 19, 2024, Licensing observed that additional structural change had occurred. Licensee removed a wall which increased the size of room 1 and eliminated the separate nap area assigned to room 3.

  Corrective action. Ensure plans are submitted to the MHO before any structural changes are made to the facility.

  3070 - CCLR 10(2)(a)
• A licensee must establish a program to instruct children in, and to practise the rules of, health and hygiene.
  3060 - CCLR 46(1)
• A licensee, other than a licensee who provides a care program described as either Preschool (30 Months to School Age) or Group Child Care (School Age), must have in a community care facility a sturdy surface for changing diapers, located outside the food preparation area, next to a wash basin
  3060 - CCLR 14(4)(b)
• Without limiting subsection (1), a licensee must ensure that the ratio of employees to children attending a community care facility is no less than that permitted in Schedule E.

  Observation. Licensing observed ten children with two educators in the Group Child Care (Under 36 Months) program. This service type requires one educator for every four children.

  Corrective action. Ensure that children attending the community care facility are divided into groups with each group having no more children than permitted in Schedule E.

  3030 - CCLR 34(2)(b)
• A licensee must not employ a person in a community care facility as an educator or an assistant unless the person holds a valid certificate issued under Division 2 [Employee Qualifications], which must be verified by the licensee using a system established and maintained by the director of the early childhood educator registry

  Observation. Licensing observed four educator certificates had not been verified.

  Corrective action. Ensure all educator and assistant educators hold a vaild certificate under Division 2 and the Licensee had verified certification.

  3010 - CCLR 19(4)(a)
• A licensee must keep, for each child, a record showing the following information: (b) date of enrolment in the community care facility
  3070 - CCLR 57(2)(b)
• A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: copies of any diplomas, certificates or other evidence of the person’s training and skills
  3010 - CCLR 19(1)(d)
• A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (b) character references in respect of the person

  Observation. Licensing reviewed six staff files. Five files did not contain references.

  Corrective action. Ensure character references in respect of the person are obtained for all employees.

  3010 - CCLR 19(1)(b)
• A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: a criminal record check for the person

  Observation. Licensing reviewed six staff files. Two files did not contain a criminal record check. Staff stated that the Manager had applied for the CRCs.

  Corrective action. Ensure a criminal record check is obtained for all employees.

  3010 - CCLR 19(1)(a)
• A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: evidence that the person has complied with the Province’s immunization and tuberculosis control programs
  3010 - CCLR 19(1)(f)
• A licensee must display in a prominent place in the community care facility the certificate of any educator or assistant employed to work in the community care facility.

  Observation. Licensing observed that certificates were not posted.

  Corrective action. Ensure the certificate for all educators and assistants are posted in a prominent place.

  3080 - CCLR 11(4)

• A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: a criminal record check for the person

  Observation. Licensing reviewed six staff files. Two files did not contain a criminal record check. Staff stated that the Manager had applied for the CRCs.

  Corrective action. Ensure a criminal record check is obtained for all employees.

  3010 - CCLR 19(1)(a)
• A licensee must establish a program to instruct children in, and to practise the rules of, health and hygiene.

  Observation. Licensing observed staff change a child's diaper then use hand sanitizer. Staff did not wash hands before attending to the needs of another child.

  Corrective action. Ensure appropriate handwashing practices are used as part of an established program to instruct children in and to practice the rules of health and hygiene.

  3060 - CCLR 46(1)
• A licensee must display in a prominent place in the community care facility the certificate of any educator or assistant employed to work in the community care facility.

  Observation. Licensing observed that certificates were not posted.

  Corrective action. Ensure the certificate for all educators and assistants are posted in a prominent place.

  3080 - CCLR 11(4)
• A licensee must keep, for each child, a record showing the following information: (b) date of enrolment in the community care facility

  Observation. Licensing reviewed nine children's files. Two files did not contain date of enrollment.

  Corrective action. Ensure a record is kept for each child showing date of enrolment.

  3070 - CCLR 57(2)(b)
• A licensee must keep, for each child, a record showing the following information: (a)name, sex, date of birth, medical insurance plan number (MSP number does not apply to REC only) and immunization status.

  Observation. Licensing reviewed nine children's files. One file did not contain a medical insurance plan number, one file did not contain the child's sex and two files did not include immunization status.

  Corrective action. Ensure a record is kept for each child showing name, sex, date of birth, medical insurance plan number and immunization status.

  3070 - CCLR 57(2)(a)
• Licensees must not make any structural change to a community care facility unless the licensee first (b) receives written approval from the medical health officer. (except SACSG only)

  Observation. Licensing observed structural changes to the facility had been completed without approval from Licensing.

  Corrective action. Ensure written approval is obtained from the MHO before making structural changes to the facility.

  3070 - CCLR 10(2)(b)
• Licensees must not make any structural change to a community care facility unless the licensee first (a) submits plans for the change to a medical health officer, (except SACSG only)

  Observation. Licensing observed that plans had not been submitted to Licensing prior to moving walls to increase the size of room 3 and removing the approved diaper change area.

  Corrective action. Ensure plans are submitted to the MHO before any structural changes are made to the facility.

  3070 - CCLR 10(2)(a)
• A licensee, other than a licensee who provides a care program described as either Preschool (30 Months to School Age) or Group Child Care (School Age), must have in a community care facility a sturdy surface for changing diapers, located outside the food preparation area, next to a wash basin

  Observation. Licensing observed that the approved diaper change area had been removed and change tables had been added into each of the three rooms. The change tables were not located near a washbasin.

  Corrective action. Ensure a sturdy surface for changing diapers is located near a washbasin.

  3060 - CCLR 14(4)(b)
• Without limiting subsection (1), a licensee must ensure that the ratio of employees to children attending a community care facility is no less than that permitted in Schedule E.

  Observation. Licensing observed ten children with two educators in the Group Child Care (Under 36 Months) program. This service type requires one educator for every four children.

  Corrective action. Ensure that children attending the community care facility are divided into groups with each group having no more children than permitted in Schedule E.

  3030 - CCLR 34(2)(b)
• A licensee must not employ a person in a community care facility as an educator or an assistant unless the person holds a valid certificate issued under Division 2 [Employee Qualifications], which must be verified by the licensee using a system established and maintained by the director of the early childhood educator registry

  Observation. Licensing observed four educator certificates had not been verified.

  Corrective action. Ensure all educator and assistant educators hold a vaild certificate under Division 2 and the Licensee had verified certification.

  3010 - CCLR 19(4)(a)
• A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: evidence that the person has complied with the Province’s immunization and tuberculosis control programs

  Observation. Licensing reviewed six staff files. Six files did not contain immunization status.

  Corrective action. Ensure evidence of compliance with the Province's immunization control program is obtained for all employees.

  3010 - CCLR 19(1)(f)
• A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: copies of any diplomas, certificates or other evidence of the person’s training and skills

  Observation. Licensing reviewed six staff files. One file did not contain evidence of training.

  Corrective action. Ensure copes of any diplomas, certificates or evidence of training is obtained for all employees.

  3010 - CCLR 19(1)(d)
• A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (b) character references in respect of the person

  Observation. Licensing reviewed six staff files. Five files did not contain references.

  Corrective action. Ensure character references in respect of the person are obtained for all employees.

  3010 - CCLR 19(1)(b)