Maple House Academy - Group Child Care (Under 36 Months)

• CARE AND/OR SUPERVISION / Behavioural GuidanceNon-critical

  Behavioural guidance is appropriate to the age and development of each child. [CCLR Sec.51(1)(a)]

  Observation. On April 7, 2026, Licensing observed multiple staff used physical redirection on multiple occasions with children in care. - In the toddler room during transition to outside, a child sat on the floor of the cubby area with their coat and shoes on. The child was crying. A staff suddenly lifted the child under their arms, opened the entrance door and handed the crying child to a staff outside. The staff who handed the child over did not provide any verbal communication to the crying child. - One toddler was crying outside. Their body and face were against the entrance door looking into the cubby area. The child was abruptly lifted under the arms and carried away from the door. - In the infant room during circle children, the infants and staff sat on a carpet while music was played. Staff sang along and clapped their hands. One infant crawled away to the other side of the room and started playing with a toy. A staff left the circle and walked over to the child. Without any verbal communication the staff lifted the child under their arms and carried the child back to the circle. The staff sat the child on their lap, then on the mat. The same child crawled away again. Another staff stretched out their arm in front of the child's body to block the child from crawling away. The same child crawled away a few moments later to the other side of the room. The first staff again left the circle and walked over to the child. Without any verbal communication the staff lifted the child under their arms and carried the child back to the circle. The staff sat the child down on the carpet. The staff then held the child's lower arms and clapped the child's hands together to the music. - Another child left the circle. The first staff left the circle and took the child's and walked the child back towards the circle. The manager who had been part of the circle in the infant room observed the above interactions and did not intervene. -In the infant room one child was standing by the toy shelf holding a toy in their hands. A staff approached the child, took the toy out of their arms and put the toy on a nearby table. The staff then lifted the child under their arms and put the child on a chair by the table to play with the toy. All the above observations were discussed with the program manager. On April 22, 2026, Licensing observed no physical redirection in the toddler room. Licensing observed both physical redirection and improved guidance practices in the infant room. -Two instances of physical redirection were observed during infant circle time. A child stood up and moved towards the staff leading the circle. Another staff put their hand around the child's upper arm and asked the child to sit down. The child did not. The staff then put their hands around the child's upper body under the armpits and sat the child down on their lap. The child stayed on the staff's lap, then stood up after a few minutes. The staff again put their hands under the child's armpit and sat the child down on the carpet. -Improved guidance practices were observed during infant circle time. As child who lost interest crawled under a cube. A staff tried to verbally encourage the child to come back to circle. The child stayed under the cube the staff then reached their hands out to the child asking them to come out of the cube. The staff did not touch the child. The child moved away from the staff. The staff then left the child alone. Other children started to loose interest and started to play with nearby toys or left the circle. The staff left the children free to leave circle. Licensing discussed the observations with both infant staff when circle ended and emphasized to refrain from physically redirecting children back to circle. Licensing discussed the observations with the program manager. The use of physical redirection is a recurring contravention, despite previous actions plans that have been submitted to licensing. It appears that the action plans are not being followed and/or are not effective. This item remains outstanding.

• CARE AND/OR SUPERVISION / Behavioural GuidanceNon-critical

  Behavioural guidance is appropriate to the age and development of each child. [CCLR Sec.51(1)(a)]

  Observation. On April 7, 2026, Licensing observed multiple staff used physical redirection on multiple occasions with children in care. - In the toddler room during transition to outside, a child sat on the floor of the cubby area with their coat and shoes on. The child was crying. A staff suddenly lifted the child under their arms, opened the entrance door and handed the crying child to a staff outside. The staff who handed the child over did not provide any verbal communication to the crying child. - One toddler was crying outside. Their body and face were against the entrance door looking into the cubby area. The child was abruptly lifted under the arms and carried away from the door. - In the infant room during circle children, the infants and staff sat on a carpet while music was played. Staff sang along and clapped their hands. One infant crawled away to the other side of the room and started playing with a toy. A staff left the circle and walked over to the child. Without any verbal communication the staff lifted the child under their arms and carried the child back to the circle. The staff sat the child on their lap, then on the mat. The same child crawled away again. Another staff stretched out their arm in front of the child's body to block the child from crawling away. The same child crawled away a few moments later to the other side of the room. The first staff again left the circle and walked over to the child. Without any verbal communication the staff lifted the child under their arms and carried the child back to the circle. The staff sat the child down on the carpet. The staff then held the child's lower arms and clapped the child's hands together to the music. - Another child left the circle. The first staff left the circle and took the child's and walked the child back towards the circle. The manager who had been part of the circle in the infant room observed the above interactions and did not intervene. -In the infant room one child was standing by the toy shelf holding a toy in their hands. A staff approached the child, took the toy out of their arms and put the toy on a nearby table. The staff then lifted the child under their arms and put the child on a chair by the table to play with the toy. All the above observations were discussed with the program manager. On April 22, 2026, Licensing observed no physical redirection in the toddler room. Licensing observed both physical redirection and improved guidance practices in the infant room. -Two instances of physical redirection were observed during infant circle time. A child stood up and moved towards the staff leading the circle. Another staff put their hand around the child's upper arm and asked the child to sit down. The child did not. The staff then put their hands around the child's upper body under the armpits and sat the child down on their lap. The child stayed on the staff's lap, then stood up after a few minutes. The staff again put their hands under the child's armpit and sat the child down on the carpet. -Improved guidance practices were observed during infant circle time. As child who lost interest crawled under a cube. A staff tried to verbally encourage the child to come back to circle. The child stayed under the cube the staff then reached their hands out to the child asking them to come out of the cube. The staff did not touch the child. The child moved away from the staff. The staff then left the child alone. Other children started to loose interest and started to play with nearby toys or left the circle. The staff left the children free to leave circle. Licensing discussed the observations with both infant staff when circle ended and emphasized to refrain from physically redirecting children back to circle. Licensing discussed the observations with the program manager. The use of physical redirection is a recurring contravention, despite previous actions plans that have been submitted to licensing. It appears that the action plans are not being followed and/or are not effective.

• HYGIENE AND COMMUNICABLE DISEASE CONTROL / Health and HygieneNon-critical

  There is an established program to instruct children in, and to practise the rules of, health and hygiene. [CCLR Sec. 46(1)]

  Observation. On April 7, 2026, licensing observed a staff change a child's diaper standing up. The staff wore gloves. The staff did not wash their own hands and did not wash the child's hands after diapering. On April 21, 2026 licensing observed a staff change a child's diaper on the change table. The staff wore gloves and used proper handwashing for themself, however the child's hands were not washed after diapering. On May 20, 2026, licensing observed a substitute staff change a child's diaper on the change table. The staff wore gloves and washed the child's hands after diapering, however the staff did not wash their own hands after diapering. The staff did not clean and sanitize the diaper table. After the staff and child left the bathroom, the child sat down for snack and the staff opened two of the child's snack containers and put them in front of the child. Licensing discussed the observations with the program manager. The manager informed licensing they had reminded staff of diapering protocols in a workshop and had posted the diapering protocol by the change table, however the staff was a substitute.

• STAFFING / Character and skill requirementsNon-critical

  Prior to employing staff the manager has met with each person and has obtained the appropriate documentation. [CCLR Sec. 19(1)]

  Observation. The two staff's missing criminal record clearance letters have been obtained. One staff's missing documentation of immunization status was completed during the inspection. The facility has hired two new staff who were working on the floor at the time of inspection on May 20, 2026. No criminal record clearance letters were on file.

• CARE AND/OR SUPERVISION / Behavioural GuidanceNon-critical

  Behavioural guidance is appropriate to the age and development of each child. [CCLR Sec.51(1)(a)]

  Observation. Licensing observed no physical redirection in the toddler room. Licensing observed both physical redirection and improved guidance practices in the infant room. -Two instances of physical redirection were observed during infant circle time. A child stood up and moved towards the staff leading the circle. Another staff put their hand around the child's upper arm and asked the child to sit down. The child did not. The staff then put their hands around the child's upper body under the armpits and sat the child down on their lap. The child stayed on the staff's lap, then stood up after a few minutes. The staff again put their hands under the child's armpit and sat the child down on the carpet. -Improved guidance practices were observed during infant circle time. As child who lost interest crawled under a cube. A staff tried to verbally encourage the child to come back to circle. The child stayed under the cube the staff then reached their hands out to the child asking them to come out of the cube. The staff did not touch the child. The child moved away from the staff. The staff then left the child alone. Other children started to loose interest and started to play with nearby toys or left the circle. The staff left the children free to leave circle. Licensing discussed the observations with both infant staff when circle ended and emphasized to refrain from physically redirecting children back to circle. Licensing discussed the observations with the program manager. The manager provided licensing with a written action plan and informed licensing there will be a zoom training for the whole staff team on guidance practices.

• HYGIENE AND COMMUNICABLE DISEASE CONTROL / Health and HygieneNon-critical

  There is an established program to instruct children in, and to practise the rules of, health and hygiene. [CCLR Sec. 46(1)]

  Observation. On April 7, 2026, licensing observed a staff change a child's diaper standing up. The staff wore gloves. The staff did not wash their own hands and did not wash the child's hands after diapering. On April 21, 2026 licensing observed a staff change a child's diaper on the change table. The staff wore gloves and used proper handwashing for themself, however the child's hands were not washed after diapering.

• LICENSING / Continuing duty to informNon-critical

  Structural changes have been approved by Licensing. [CCLR Sec. 10(2)]

  Observation. On April 7, 2026 licensing observed that The Licensee had made structural changes in the yard without review and approval by licensing. A gross motor balancing log feature had been added with log stumps and log beams. - One of the log stumps had not been properly anchored to the ground and posed a risk of falling over. This item has not yet been addressed on April 21 and remains outstanding. - One 10" high log stump is located 21" from the concrete walkway. This close proximity to the concrete walkway poses a risk of a child to injure themselves onto the concrete if they were to fall off. The Licensee has mitigated this risk and has covered the concrete surfacing with protective rubber matting.

• PHYSICAL, EQUIPMENT AND FURNISHING / EnvironmentNon-critical

  The facility, the furniture, equipment, fixtures and supplies are of sturdy and safe construction.  They are easy to clean, and are clean and in good repair and free from hazards. [CCLR Sec. 13(2) and Sec. 15(1)(a)]

  Observation. On April 7, 2026 licensing observed that one toilet in the toddler room had a broken flusher and was out of function. The manager informed licensing that the Licensee was in the process of repairing the toilet. On April 21, 2026 the manager informed licensing that the part was not in stock at Rona. It has been ordered by the Licensee. A new due date for this repair was discussed with the licensee. As it is not know when the part will arrive, a time line of 4 weeks was agreed upon.

• RECORDS AND REPORTING / Notification of illness or injuryNon-critical

  Licensing is notified within 24 hours after a child is involved in, or may have been involved in, a reportable incident described in Schedule H or has a reportable communicable disease. [CCLR Sec.55(2)(a)(b)]

  Observation. On April 7, 2026, Licensing reviewed the minor incident log book. On March 5, 2026, it was documented that an infant choked on a grape. Staff provided first aid by holding the child face down, supporting the head and neck, and giving 5 back blows with the heel of their hand. The child vomited the grape and cried. No incident report was submitted to licensing.

• RECORDS AND REPORTING / Records For Each ChildNon-critical

  The licensee keeps a current record for each child showing the information required. [CCLR Sec. 57]

  Observation. On April 7, 2026, Licensing reviewed all emergency consent cards. The following items were missing: - four care card numbers - four emergency contacts - two pictures On April 21, 2026 licensing reviewed the above children's files. The following items were missing: - three care card numbers - one emergency contact

• STAFFING / Character and skill requirementsNon-critical

  A licensee must not employ a person in a community care facility as an educator or an assistant unless the person holds a certificate issued under Division 2 [Employee Qualifications], which must be verified by the licensee using a system established and maintained by the director of the early childhood educator registry [CCLR Sec. 19(4)(a)]

  Observation. Two staff's certificates had not been verified with the ECE Registry. Licensing showed the manager on their computer how to verify an ECE certificate.

• STAFFING / Character and skill requirementsNon-critical

  Prior to employing staff the manager has met with each person and has obtained the appropriate documentation. [CCLR Sec. 19(1)]

  Observation. The Licensee's criminal record clearance letter has been obtained. Licensing reviewed four staff files of recent new hires. The following documentation was missing: Two staff had criminal record clearance letters from a Colleges, one staff had a criminal record clearance letter from another childcare and one staff had no criminal record clearance letter. Two staff did not have documentation of immunization status on file.

• CARE AND/OR SUPERVISION / Behavioural GuidanceNon-critical

  Behavioural guidance is appropriate to the age and development of each child. [CCLR Sec.51(1)(a)]

  Observation. Licensing observed multiple staff used physical redirection on multiple occasions with children in care. - In the toddler room during transition to outside, a child sat on the floor of the cubby area with their coat and shoes on. The child was crying. A staff suddenly lifted the child under their arms, opened the entrance door and handed the crying child to a staff outside. The staff who handed the child over did not provide any verbal communication to the crying child. - One toddler was crying outside. Their body and face were against the entrance door looking into the cubby area. The child was abruptly lifted under the arms and carried away from the door. - In the infant room during circle children, the infants and staff sat on a carpet while music was played. Staff sang along and clapped their hands. One infant crawled away to the other side of the room and started playing with a toy. A staff left the circle and walked over to the child. Without any verbal communication the staff lifted the child under their arms and carried the child back to the circle. The staff sat the child on their lap, then on the mat. The same child crawled away again. Another staff stretched out their arm in front of the child's body to block the child from crawling away. The same child crawled away a few moments later to the other side of the room. The first staff again left the circle and walked over to the child. Without any verbal communication the staff lifted the child under their arms and carried the child back to the circle. The staff sat the child down on the carpet. The staff then held the child's lower arms and clapped the child's hands together to the music. - Another child left the circle. The first staff left the circle and took the child's and walked the child back towards the circle. The manager who had been part of the circle in the infant room observed the above interactions and did not intervene. -In the infant room one child was standing by the toy shelf holding a toy in their hands. A staff approached the child, took the toy out of their arms and put the toy on a nearby table. The staff then lifted the child under their arms and put the child on a chair by the table to play with the toy. All the above observations were discussed with the program manager. The use of physical redirection is a recurring contravention, despite previous actions plans that have been submitted to licensing. It appears that the action plans are not being followed and/or are not effective.

• HYGIENE AND COMMUNICABLE DISEASE CONTROL / Health and HygieneNon-critical

  There is an established program to instruct children in, and to practise the rules of, health and hygiene. [CCLR Sec. 46(1)]

  Observation. Licensing observed a staff change a child's diaper standing up. The staff wore gloves. The staff did not wash their own hands and did not wash the child's hands after diapering.

• LICENSING / Continuing duty to informNon-critical

  Structural changes have been approved by Licensing. [CCLR Sec. 10(2)]

  Observation. The Licensee has made structural changes in the yard without review and approval by licensing. A deck with railing has been added in the corner of the yard around a tree. A gross motor balancing log feature had been added with log stumps and log beams. - One of the log stumps has not been properly anchored to the ground and poses a risk of falling over. - One 10" high log stump is located 21" from the concrete walkway. This close proximity to the concrete walkway poses a risk of a child to injure themselves onto the concrete if they were to fall off.

• PHYSICAL, EQUIPMENT AND FURNISHING / EnvironmentNon-critical

  The facility, the furniture, equipment, fixtures and supplies are of sturdy and safe construction.  They are easy to clean, and are clean and in good repair and free from hazards. [CCLR Sec. 13(2) and Sec. 15(1)(a)]

  Observation. One toilet in the toddler room had a broken flusher and was out of function. The manager informed licensing that the Licensee was in the process of repairing the toilet.

• PHYSICAL, EQUIPMENT AND FURNISHING / EnvironmentNon-critical

  A healthy and safe environment is provided at all times [CCLR Sec. 13(1)].

  Observation. Licensing observed soap and water available in the infant washroom. No bleach / water sanitizer solution was available in the infant bathroom.

• RECORDS AND REPORTING / Notification of illness or injuryNon-critical

  Licensing is notified within 24 hours after a child is involved in, or may have been involved in, a reportable incident described in Schedule H or has a reportable communicable disease. [CCLR Sec.55(2)(a)(b)]

  Observation. Licensing reviewed the minor incident log book. On March 5, 2026, it was documented that an infant choked on a grape. Staff provided first aid by holding the child face down, supporting the head and neck, and giving 5 back blows with the heel of their hand. The child vomited the grape and cried. No incident report was submitted to licensing.

• RECORDS AND REPORTING / Records For Each ChildNon-critical

  The licensee keeps a current record for each child showing the information required. [CCLR Sec. 57]

  Observation. Licensing reviewed all emergency consent cards. The following items were missing: - four care card numbers - four emergency contacts - two pictures One child's parent had verbally informed the manager their child was no longer allergic and no longer had an Epi Pen. This information had not been updated on the child's emergency consent card.

• RECORDS AND REPORTING / Records Must Be AvailableNon-critical

  All records referred to in CCLR sections 56 to 58 are kept in a single place at the facility. [CCLR Sec. 59(a)]

  Observation. The Licensee took all child records home. As the internet was down, the records of three new staff were unavailable for review.

• STAFFING / Character and skill requirementsNon-critical

  Prior to employing staff the manager has met with each person and has obtained the appropriate documentation. [CCLR Sec. 19(1)]

  Observation. The Licensee who was present at the facility during the inspection had a criminal record check clearance letter that expired January 29, 2026. The Licensee is regularly present at the facility.

• STAFFING / Standards to be maintainedNon-critical

  The licensee has appointed a manager for the community care facility. [CCALA Sec.7(1)(d) Standards to be Maintained]

  Observation. The manager listed on the licence has not been present at the facility since January as they went back to school. A new manager has been in place since January 1, 2026. The Licensee did not inform licensing of the change of manager. A form has been attached to this report to amend the licence with the name of the new manager.

No violations recorded at this inspection.

• HYGIENE AND COMMUNICABLE DISEASE CONTROL / Physical Requirements of FacilityNon-critical

  There is a diaper changing area that is adjacent to a wash basin, that is located away from the food preparation area, and that has a covered container for soiled clothing. [CCLR Sec. 14(4)]

  Observation. The diaper mat in the infant room was torn, exposing the foam underneath.

• POLICIES AND PROCEDURES / Emergency Training and EquipmentNon-critical

  Emergency exits and fire drill system are approved by a local Fire Marshal. [CCLR Sec. 22(1)(a)]

  Observation. The fire extinguishers have not been inspected and tested annually by an authorized fire protection professional as required by BC fire Code Section 6.2.

No violations recorded at this inspection.

• CARE AND/OR SUPERVISION / Behavioural GuidanceNon-critical

  Behavioural guidance is appropriate to the age and development of each child. [CCLR Sec.51(1)(a)]

  Observation. On August 8, licensing observed that in the infant room, physical redirection seemed to be the main strategy to move children during transition times or to direct children to activities. Multiple staff used physical redirection on multiple occasions with children in care. On August 23, the Licensee responded in writing: " A written plan with alternative behavioral guidance strategies has been developed, and staff training was held. Physical redirection is no longer used." The Licensee attached a copy of the revised behavioral guidance policy to their response. On September 11, licensing observed that the use of physical redirection had decreased and no longer used as the main behavioral guidance strategy. However, two occasions of physical redirection were observed. - One staff held their hand around a child's upper arm while walking with the child to the nap room. - One staff held their hand around a child lower arm above the child's wrist while walking with the child to another activity area. A discussion was held with the Licensee to continue to monitor staff's behavioral guidance on the floor to ensure physical redirection is not used and staff adhere to the revised behavioral guidance policy.

• MEDICATION / MedicationNon-critical

  Medications that staff have agreed to administer are readily accessible to staff and are administered in the correct dosage at the correct times. [CCLR Sec. 53(1)]

  Observation. On August 8, licensing had observed that one child's registration form indicated they were allergic to nuts and the parent would provide an EpiPen. The Licensee and none of the staff were aware of the allergy. No EpiPen and Anaphylaxis care plan were present at the facility. Licensing required the facility to obtain an EpiPen and implement and Anaphylaxis care plan. On August 23, 2025 the Licensee responded in writing stating that an EpiPen and Anaphylaxis care plan were now on site. On September 11, 2025, licensing observed the child's EpiPen on site. Staff were aware of the child's allergy. Licensing asked to see the Anaphylaxis care plan. No care plan was on site.

• RECORDS AND REPORTING / Records For Each ChildNon-critical

  The licensee keeps a current record for each child showing the information required. [CCLR Sec. 57]

  Observation. On August 8, licensing observed that some children were missing an emergency contact, photograph, and immunization record. On August 23, licensing received a written response from the Licensee that stated: "All child files have been updated with missing emergency contacts, immunization records and photographs". On September 11, licensing observed that child records were still incomplete, with some children missing an emergency contact, photograph, and immunization record. The photographs were printed out during the inspection. Sign in and out records accurately reflected the number of children present in the room.

• STAFFING / Standards to be maintainedNon-critical

  The licensee has appointed a manager for the community care facility. [CCALA Sec.7(1)(d) Standards to be Maintained]

  Observation. The manager listed on the licence has been out of the country since June 15, 2025. The Licensee stated it is not known when they will return. A discussion was held to appoint an new manager for the facility.

• CARE AND/OR SUPERVISION / Behavioural GuidanceNon-critical

  Behavioural guidance is appropriate to the age and development of each child. [CCLR Sec.51(1)(a)]

  Observation. In the infant room, licensing observed multiple staff use physical redirection on multiple occasions with children in care. Physical redirection seemed to be the main strategy to move children during transition times or to direct children to activities. - Educators held their hand around children's lower arms above the wrist, fingers stretched around the top of the arm and thumb around the bottom of the arm. While holding children by the arm, the Educators walked them to a table and sat them down on a chair. No language or limited language was provided. - An Educator put their hands on a child's back by their shoulders. The Educator walked closely behind the child holding their back and shoulders, pushing the child towards the carpet for circle time. The use of physical redirection was discussed with the Licensee at the end of the inspection. They responded that children do not have language and do not understand or listen when asked, so physical redirection is used.

• CARE AND/OR SUPERVISION / Continuous Supervision RequiredNon-critical

  Children are supervised at all times by a person who is an educator, an assistant or a responsible adult. [CCLR Sec. 39(1)]

  Observation. Licensing observed the following: 1) In the infant room, a few times no staff were present in the activity space supervising children. Staff had either stepped out of the room or were in the bathroom assisting other children. One child was crying strapped in a chair with no staff in the room. 2) During outdoor play time, licensing observed that the gate to 41st Avenue was left open, about 1 foot ajar. A child saw the open gate and walked towards the gate. Licensing observed the staff in the yard and noticed that none of the staff seemed to be aware. Licensing walked over and shut the gate preventing the child from exiting onto 41st Avenue. Just as licensing reached the gate one staff saw the open gate with the child close by. A few minutes later, the Licensee put a padlock through the gate to prevent parents from entering.

• CARE AND/OR SUPERVISION / Group Sizes and Employee to Children RatiosNon-critical

  Staff ratios and group sizes comply with Schedule E. [CCLR Sec. 34(2)(a)]

  Observation. In the infant room, nine children were present with one Infant Toddler Educator and two Early Childhood Educator Assistants. The Infant Toddler Educator stepped out of the room multiple times throughout the inspection, leaving the two Early Childhood Educator Assistants to care for the children.

• CARE AND/OR SUPERVISION / Harmful actions not permittedNon-critical

  No child is subjected to harmful actions as defined in Section 52. [CCLR Sec 52(1)(a)-(f)]

  Observation. Licensing observed several children sitting in chairs with a seatbelt strapped in. Some chairs had a tray, others did not. The children were not engaged in any activity and were not having snack or water. Children were strapped in for 5 to 10 minutes. Staff were engaged in diaper changing and other tasks. The observations were discussed with the Licensee who stated that they had informed staff that children are not to be strapped in chairs unless they are eating. One child had snack in the chair with tray and seatbelt. After snack, the tray was removed, the child remained strapped in the chair. A staff pushed the chair with the strapped child to the circle area. After 5-10 minutes the Licensee told a staff to unlock the seatbelt and move the child to a chair with no strap. One child was strapped in a chair and was crying. The child kept pointing with their finger. Staff ignored the crying child. At one point in time, all staff were in the bathroom while the child cried in the chair. A practicum student then attended to the child, trying to comfort them. The observations were discussed with the Licensee who stated that the child was crying for their soother. The parent had requested staff not to give the soother to the child. Keeping children in strapped chairs restricts their freedom of movement and is considered a restraint.

• MEDICATION / MedicationNon-critical

  Medications that staff have agreed to administer are readily accessible to staff and are administered in the correct dosage at the correct times. [CCLR Sec. 53(1)]

  Observation. Upon reviewing the child records licensing noted one child had the following information on their registration form: "allergic to walnuts, will provide Epi-pen". Licensing asked the Licensee for the Anaphylactic care plan and the Epi-pen. The Licensee showed another child's Asthma inhaler and Asthma care plan. The Licensee and staff seemed unaware of the child's walnut allergy. The Licensee stated that the manager might know but they are away for an extended 2 months vacation. No medication or Anaphylaxis care plan was present at the facility.

• PHYSICAL, EQUIPMENT AND FURNISHING / EnvironmentNon-critical

  A healthy and safe environment is provided at all times [CCLR Sec. 13(1)].

  Observation. Licensing observed soap water and bleach solution is available for the activity areas. Bleach solution is available in the children's washroom, however, no soap water is available.

• PHYSICAL, EQUIPMENT AND FURNISHING / First AidNon-critical

  First aid kits are readily accessible to all employees, including while care is provided away from premises. [CCLR Sec. 23(2)]

  Observation. The first aid kit had expired alcohol wipes.

• PHYSICAL, EQUIPMENT AND FURNISHING / Hazardous Objects and SubstancesNon-critical

  Hazardous objects and substances are inaccessible to children. [CCLR Sec 17]

  Observation. Child locks are available on all low cabinets in the activity area, however the Velcro on most locks no longer works and the locks could be easily opened. In the infant room, one child was observed playing with the locks. Cleaners were stored in the cabinet under the sink. The cleaners were put out of children's reach at the time of inspection.

• RECORDS AND REPORTING / Records For Each ChildNon-critical

  A record for each child containing the daily attendance record, indicating for each day whether the child is absent or, if the child is present, the time of arrival and departure is not kept. [CCLR Sec. 57(2)(c)]

  Observation. At 10:00 am, only one child was signed in in the toddler room, five children were present. Three children were missing an emergency contact. One child was missing an immunization record. Four children were missing a photograph.

• STAFFING / Character and skill requirementsNon-critical

  Prior to employing staff the manager has met with each person and has obtained the appropriate documentation. [CCLR Sec. 19(1)]

  Observation. One staff did not have references on file. Three staff did not have record of immunization status on file. Three staff did not have a criminal record on file obtained by the Licensee. The Licensee must obtain all staff documents prior to staff begin working with children.

• STAFFING / Emergency Training and EquipmentNon-critical

  Implementation of the fire drill system is practiced at least once each month, and implementation of the emergency plan is practiced at least once each year. [CCLR Sec. 22(2)(b)(c)]

  Observation. No fire drill had been conducted for the month of July.

• STAFFING / First AidNon-critical

  At all times children have immediate access to an employee who holds a valid first aid and CPR certificate, is knowledgeable respecting each child's medical condition, if any, and is capable of communicating with emergency personnel. [CCLR Sec. 23(1)]

  Observation. Licensing inquired with one regular toddler staff if any child had any allergies or medical conditions. The staff replied they did not know. Licensing inquired about the Asthma plan posted on the wall and the inhaler stored in the cupboard. The staff replied they did not know and nobody told them. The other staff in the room was aware of the child's medical condition. Upon reviewing the child records licensing noted one child had the following information on their registration form: "allergic to walnuts, will provide Epi-pen". Licensing asked the Licensee for the Anaphylactic care plan and the Epi-pen. The Licensee showed another child's Asthma inhaler and Asthma care plan. The Licensee and staff seemed unaware of the child's walnut allergy. The Licensee stated that the manager might know but they are away for an extended 2 months vacation. No medication or Anaphylaxis care plan was present at the facility.

• STAFFING / Character and skill requirementsNon-critical

  Prior to employing staff the manager has met with each person and has obtained the appropriate documentation. [CCLR Sec. 19(1)]

  Observation. Staff observed to be missing a valid criminal record check obtained by the Licensee, a certificate verification, and references on file.

• PHYSICAL, EQUIPMENT AND FURNISHING / EnvironmentNon-critical

  A healthy and safe environment is provided at all times [CCLR Sec. 13(1)].

  Observation. Licensing observed soap water and bleach solution is available for the activity areas. Bleach solution is available in the children's washroom, however, no soap water is available.

• PHYSICAL, EQUIPMENT AND FURNISHING / Hazardous Objects and SubstancesNon-critical

  Hazardous objects and substances are inaccessible to children. [CCLR Sec 17]

  Observation. Licensing observed the following: - Child locks are available on all low cabinets in the activity area and children's washroom, however, several are not engaged. including the refrigerator. Inside the unlocked cabinets, there were plastic bags, and chemical cleaning agents that are accessible to children. - Storage room in toddler room is not locked as intended. Tall shelves with boxes and other equipment accessible to children, posing a concern for tipping hazard. - An extension cord is dangling from the ceiling, creating a loop that goes into the mail slot in the door below. This poses an entanglement hazard. Conversation was had with staff that this item is required to be addressed prior to children playing in the yard next day (February 12, 2025).

• RECORDS AND REPORTING / Records For Each ChildNon-critical

  The licensee keeps a current record for each child showing the information required. [CCLR Sec. 57]

  Observation. Licensing observed 2 children to be missing immunization status, and one child to be missing a photo. Another child had no registration papers available, and staff inform that the child is currently on vacation. The registration papers had missing information, and given back to the family, and they have since not returned. Licensing reminds that the child must have all required documents at the facility when they return to care.

• STAFFING / Character and skill requirementsNon-critical

  Prior to employing staff the manager has met with each person and has obtained the appropriate documentation. [CCLR Sec. 19(1)]

  Observation. Licensing observed one staff to be missing immunization status, references, and a criminal record check conducted by the Licensee. Another staff also did not have a criminal record check conducted by the Licensee. A conversation was had in regards to not using CRC done by a previous employer or school, as the Licensee is required to conduct their own. Staff inform that the criminal record check applications have been submitted, and awaiting response.