Bright Cross Learning Center

Observation. Immunization status was not obtained for one employee.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention has been addressed

Observation. References were not obtained for one employee.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention has been addressed.

Observation. The ratio of employees to children is not maintained in the care programs when a staff is absent.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must ensure that children do not have access to any object or substance that may be hazardous to the health or safety of a child.

Observation. Two dirty rags used to clean the tables hanging on the stepping stool in one of the group child care ( under 36 months) bathroom.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention will be addressed.

A licensee must ensure that a healthy and safe environment is provided at all times while children are under the supervision of employees.

Observation. A tall fan in the group child care (under 36 months) nap room. Potential to fall on a child and injure them.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention will be addressed.

A licensee must ensure that the community care facility and the furniture, equipment and fixtures within it are clean and in good repair while children are in attendance.

Observation. The following were observed: - two toilets in the group child care (under 36 months ) bathroom dirty - paint chipped on a wooden shelf

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention will be addressed.

A licensee must supply equipment, furniture and supplies that are (a) of sturdy and safe construction, easy to clean and free from hazards.

Observation. The following were observed: - 2 tall shelves in the group child care (under 36 months) classrooms not secured - a tall shelf in the group child care (30 months to SA) classroom not secured.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention will be addressed.

A licensee must ensure that all indoor and outdoor play materials and equipment accessible to children are (b) safely constructed, free from hazards and in good repair.

Observation. In the group child care (under 36 months), foam square climbing squares ripped at corners.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention will be addressed.

A licensee must establish a program to instruct children in, and to practise the rules of, health and hygiene.

Observation. The following were observed in the group child care (under 36 months) bathrooms: - no toilet paper - toilet paper sitting on top of the toilet paper holder and not in the holder. Potential to fall on the ground - diaper change mat ripped. Not able to sanitize effectively

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention will be addressed.

A licensee must do all of the following: (b) operate the community care facility in a manner that will promote (i) the health, safety and dignity of persons in care,

Observation. There is a child in one of the group child care (under 36 months) that has severe allergies and requires extra support. However, the staff working in the classroom is unaware of the child's allergies and care plan that is in place.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention as been addressed.

Without limiting subsection (1), a licensee must ensure that (b) the ratio of employees to children attending a community care facility is no less than that permitted in Schedule E.

Observation. Licensing observed that staff to child ratio is not being met in one of the group child care (under 36 months) program: - five days that one infant and toddler educator was alone with 5 children. The staff to child ratio for this care program is one IT educator to four children - there is an IT staff and ECEA staff working. The ratio of employees to children for this care program is one IT, then an ECE and then an ECEA.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must: (b) have an emergency plan that sets out procedures to prepare for, mitigate, respond to and recover from any emergency.

Observation. Insufficient food in the emergency bag for children in care for 72 hours.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention will be addressed.

A licensee must keep, for each child, a record showing the following information: (a) name, sex, date of birth, medical insurance plan number and immunization status.

Observation. Upon a random review of six children's records, Licensing observed that MSP number was not obtained for one child.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention will be addressed.

A licensee must keep, for each child, a record showing the following information: (b) date of enrolment in the community care facility.

Observation. Upon a random review of six children's records, Licensing observed that date of enrollment was not obtained for two children.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention will be addressed.

A licensee must keep, for each child, a record showing the following information: (c) daily attendance record, indicating for each day whether the child is absent or, if the child is present, the time of arrival and departure.

Observation. Licensing observed the following for the month of August 2026: - four days children's time of departure not recorded - two days children's time of arrival not recorded - one day children not identified as absent - attendance records do not accurately reflect children in care when they are moved from different classrooms

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention will be addressed.

A licensee must keep, for each child, a record showing the following information: (k) the date on which the child stops attending the community care facility.

Observation. Children's date of withdrawal is not recorded once they stop attending the facility.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention will be addressed.

The licensee must (b) review the care plan at least once each year with a parent of the child requiring extra support and any person requested by the parent.

Observation. A child's care plan was not reviewed annually with the parent or any person requested to by the parent.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention will be addressed.

A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (b) character references in respect of the person.

Observation. Upon a random review of three staff records, Licensing observed that references were not obtained for one staff.

Corrective action. A corrective action plan to be submitted to Licensing on how this contravention will be addressed.

A licensee must ensure that children do not have access to any object or substance that may be hazardous to the health or safety of a child.

Observation. The following are accessible to children; - bleach and water solution spray bottle on sink counter in one of the GCC (under 36 months) programs - electric heater in the GCC (under 36 months) nap room -children's sunscreen in their cubbies - adult scissors in a drawer in the GCC (under 36 months) program

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must ensure that a healthy and safe environment is provided at all times while children are under the supervision of employees.

Observation. The following were observed by Licensing; - a crock pot turned on and on a toy shelf, in the group child care (under 36 months) room, with water and several milk bottles in them - fridge temperature measured at 10 degrees Celsius - bleach and water bottles are not labelled

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must ensure that the community care facility and the furniture, equipment and fixtures within it are clean and in good repair while children are in attendance.

Observation. The following were observed by Licensing; - one area of the floor in of one of the GCC (under 36 months) programs has sunken - the mounted diaper change table has dirt and debris on it - paint chipping on the walls throughout the facility (repeat) - wood chipped on a couple of cribs - outdoor toys and climbers dirty and have green on them

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must establish a program to instruct children in, and to practise the rules of, health and hygiene.

Observation. The following were observed; - diaper mat has ripped exposing the foam underlay. The mat cannot be sanitized adequately - no paper towels and soap in one of the GCC (under 36 months) bathroom

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

Applicants for licences and licensees must notify a medical health officer immediately of any change in the information provided under section 9.

Observation. Licensing had approved a plan regarding a portable sink in one of the GCC ( under 36 months) program. However, the facility is not adhering to the plan submitted to Licensing by not utilizing the portable sink. The staff have locked up the sink and are not familiar on how to use the sink.

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

If a licensee has agreed with a parent to give a child any medication prescribed by a medical practitioner or provided by the parent, the licensee and his or her employees must ensure that the medication is (b) readily accessible to employees.

Observation. A child's emergency medication has expired thus it is not readily accessible to employees.

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

Without limiting subsection (1), a licensee must ensure that (a) children attending a community care facility are divided into groups, with each group having no more children than that permitted in Schedule E.

Observation. On most mornings there are 13 children in the GCC (under 36 months) program until 9:30. The programs maximum capacity is 11 children in care.

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must ensure that children are adequately supervised by qualified employees in sufficient numbers to meet the needs of each child.

Observation. Licensing observed a child crying and in distress for at least 15 minute. There were two staff but neither attempted to console the child until Licensing had to intervene and ask a staff to attend to the child and their needs.

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

Without limiting subsection (1), a licensee must ensure that (b) the ratio of employees to children attending a community care facility is no less than that permitted in Schedule E. Observation (CORRECTED DURING INSPECTION): Two children were moved from one GCC (under 36 months) to the other GCC (under 36 months) classroom, however there was no infant and toddler (IT) educator and only an ECE.

Corrective action. The IT staff arrived shortly.

A licensee must keep current records of each of the following: (c) a record respecting compliance with section 22 (2) (b) and (c) [emergency training and equipment].

Observation. Fire drill for the months of March, April and May 2026 were not recorded in the GCC (under 36 months) program.

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must keep, for each child, a record showing the following information: (a) name, sex, date of birth, medical insurance plan number and immunization status.

Observation. Medical insurance plan number was not obtained for one child.

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must keep, for each child, a record showing the following information: (d) name and telephone number of a parent, medical practitioner and emergency contact.

Observation. The following were not obtained; - medical practitioner information for one child - emergency contact information for two children

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must keep, for each child, a record showing the following information: (i) a photograph or digital image of the child, and other information that can be used to readily identify the child in an emergency.

Observation. A photograph or digital image was not obtained for four children.

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must keep, for each child requiring extra support, a current care plan showing the following information: (a) the diagnoses relevant to the child's requirement for extra support, as made by health care professionals.

Observation. No care plan available for a child requiring extra support.

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must not employ a person in a community care facility as (a) an educator or an assistant unless the person holds a certificate issued under Division 2 [Employee Qualifications], which must be verified by the system maintained by the early childhood educator registry. (Educator or assistant certificate validation)

Observation. Five staff's certificates have not been verified through the ECE registry.

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (b) character references in respect of the person.

Observation. Character references were not obtained for two staff.

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (c) a record of the person's work history.

Observation. A record of the person's work history was not obtained for one staff..

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (f) evidence that the person has complied with the Province's immunization and tuberculosis control programs.

Observation. Immunization status was not obtained for two staff.

Corrective action. A corrective active plan to be submitted to Licensing on how this contravention has been addressed.

Without limiting subsection (1), a licensee must ensure that (b) the ratio of employees to children attending a community care facility is no less than that permitted in Schedule E.

Observation. Upon discussion with the Manager and a review of the staffing schedule, Licensing determined the following; - there is no infant and toddler staff in classroom 2 from 4-5:30 PM. - There is no infant and toddler staff in classroom 1 from 1:30-5:30 PM. Licensing reviewed and explained schedule E with the Manager and the importance of ensuring that staff to child ratio is being maintained at all times.

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.

Without limiting subsection (1), a licensee must ensure that (b) the ratio of employees to children attending a community care facility is no less than that permitted in Schedule E.

Observation. Upon discussion with the Manager, Licensing determined the following in two of the Group Child Care(under 36 months) programs; - in room 2 the infant and toddler (I/T) staff opens and then an early childhood educator assistant (ECEA) works in the program. There is no ECE in the program. - in room 1 there is no I/T staff in the morning until 1:30 PM. An ECE staff opens the classroom and works alone until another staff arrives. - The Manager said that, in room 1, an I/T staff arrives at 1:30 PM however, Licensing was unable to confirm if the staff is an I/T staff as their certificate and file were not on site. Therefore, Licensing was unable to confirm that staff to child ratio was being maintained. Licensing reviewed and provided clarification to the Manager on Schedule E and the importance of ensuring that staff to child ratio is met and maintained at all times. This is a repeat contravention.

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.

In respect of a record referred to in this Division, a licensee must (a) keep in a single place at the community care facility the records referred to in sections 56 to 58.

Observation. Licensing was unable to review one staff's file as it was not on site. Licensing was unable to review any of the following required documents for one staff; - certificate - immunization status - CRC - first aid certificate - work history - references - validation of certificate

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.

Despite this section, during the half hour before a care program begins and the half hour after a care program ends, a licensee may permit children who would otherwise be grouped in different care programs, and who are arriving at or leaving the community care facility, to be grouped together and supervised other than as required under Schedule E if (a) the care program is described as Multi-Age Child Care, Group Child Care (Under 36 Months), Group Child Care (30 Months to School Age) or Group Child Care (School Age).

Observation. Upon discussion with the Manager, Licensing determined that, when there are more then 16 children in the group child care (30 months to SA) program, a child is moved from the program into the group child care (under 36 months) during the day. This is done due to a lack of staffing as there are only two staff in the GCC (30 months to SA) program. Licensing discussed the importance of not mixing groups, that children need to remain in the program they are attending, and not moved into another care program as it hinders their development. Additionally, Licensing discussed when allowed to mixed different care programs.

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.

A licensee must ensure that the community care facility and the furniture, equipment and fixtures within it are clean and in good repair while children are in attendance.

Observation. Licensing observed paint chipping in several areas throughout the facility.

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.

A licensee must ensure that a healthy and safe environment is provided at all times while children are under the supervision of employees.

Observation. Licensing observed the following; - several areas that the rubber mats are lifting in the outdoor play area. Potential tripping hazard. - a hole between two rubber mats in the outdoor play area. Potential tripping hazard. - two carpets curling at the corners. Potential tripping hazard

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.

A licensee must ensure that children do not have access to any object or substance that may be hazardous to the health or safety of a child.

Observation. Licensing observed the following that are accessible to children in care; - diaper rash ointment on a shelf in the group child care (30 months to SA) bathroom. - blind cords in the nap room hanging low when blinds are opened. Potential strangulation hazard.

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.

A licensee must display in a prominent place in the community care facility both the licence, including any terms or conditions of the licence, and the name of the manager.

Observation. Licensing observed that the Manager's name wasn't posted anywhere within the facility.

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.

Without limiting subsection (1), a licensee must ensure that (b) the ratio of employees to children attending a community care facility is no less than that permitted in Schedule E.

Observation. Upon discussion with the Manager and Director Licensing observed the following; - There is no infant and toddler educator in the group child care (under 36 months) every morning for half an hour. An early childhood educator (ECE) is opening and present - There is no ECE in the group child care (30 months to SA) every morning for an hour. An ECEA is opening and present. Licensing reviewed schedule E, staff to child ratio, and ensuring that it is maintained at all times when in operation.

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.

A licensee must keep current records of each of the following: (c) a record respecting compliance with section 22 (2) (b) and (c) [emergency training and equipment].

Observation. Licensing was informed that fire drills were practiced for the months of November and December 2024 however, they were not recorded.

Corrective action. Will ensure that all fire and emergency drills are recorded.

A licensee must keep, for each child, a record showing the following information: (d) name and telephone number of a parent, medical practitioner and emergency contact.

Observation. Upon a random review of four children's records, Licensing observed the following; - doctor's information was not obtained for two children's records - emergency contact information was not obtained for one child's record

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.

A licensee must keep, for each child, a record showing the following information: (c) daily attendance record, indicating for each day whether the child is absent or, if the child is present, the time of arrival and departure.

Observation. Upon a review of 8 days of the attendance records for the months of April and May 2025, Licensing observed that there were five days that children were not identified as absent. Licensing discussed the importance of ensuring that attendance records are accurate on a daily basis.

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.

A licensee must keep, for each child, a record showing the following information: (b) date of enrolment in the community care facility.

Observation. Upon a random review of four children's records, Licensing observed that the start date was not recorded for two children's records.

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.

A licensee must keep, for each child, a record showing the following information: (k) the date on which the child stops attending the community care facility.

Observation. Upon a review of children's records, Licensing was informed that a child no longer attends. However, the date of withdrawal was not recorded.

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.

A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has first met with the person and obtained all of the following: (f) evidence that the person has complied with the Province's immunization and tuberculosis control programs.

Observation. Upon a random review of three staff records, Licensing observed that immunization status was not obtained for three staff. Licensing provided further clarification on what documents were required to be obtained for staff records.

Corrective action. A written response to be submitted to Licensing on how this contravention has been addressed.